At Work

Defending Yourself Against Workplace Gossip

You’re doing your job, meeting deadlines and quotas, and then your boss asks to see you in their office. You aren’t expecting anything out of the ordinary; maybe this is to discuss a new project or a new addition to the team. But something seems off. Your boss doesn’t look happy, and the first words out of their mouth are “There’s been talk around the office that you’ve been…” And things only go downhill from there. (more…)

When the Customer ISN’T Always Right

What to do when you’re faced with an angry customer or client

The phrase “The customer is always right” has been used as early as 1905. Quote Insider attributes the saying to the Chicago retailer Marshall Field, although it’s possible he heard it from someone else. The meaning of the phrase is that companies and their employees should treat complaints seriously to avoid customers feeling ignored or cheated.

However, for anyone who has worked in a customer or client facing job, or even just peeked at some of the angrier folks on social media, the customer is in fact NOT always right. Customers should be respected, but when their behavior starts to get out of hand, what can you do to deescalate the situation? (more…)

Managers: What to Look for When Hiring Your Next Employee Post COVID-19

As local economies slowly recover from the slowdown caused by the COVID-19 pandemic, some business leaders are looking to start bringing jobs back to meet anticipated demands in their markets. Hiring managers have a large talent pool to choose from these days. But with so many qualified individuals, how can you make sure you choose the right employee? Poor hiring can cost an employer up to 150% of a workers’ salary, so before you decide to hire your next employee, it’s important to know what to look for in a perfect hire.

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Dealing with a Difficult Boss Remotely

Micromanaging from a distance isn’t fun.

Working from home has its benefits. You don’t have to commute to work, you can wear whatever you want, and you might have a bit more leeway in setting your own schedule.

However, there are definite disadvantages as well. And one of those is working for a difficult boss. Some managers might be great at managing their team in the workplace, but terrible at communicating remotely. Others may be less-than-stellar managers in general and managing remotely just makes their controlling tendencies even more evident.

Regardless of what type of remote boss you’re working for, we wanted to provide a few ways to make interactions easier.

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4 Tips New Managers Need to Know to Succeed

Your first managerial position can be both exciting and nerve-wracking. You want to show your company that you were the right choice for this promotion, but sometimes it can be hard to figure out where to start.

You may face some growing pains when you get started, so the key thing to remember is that you’re new to this management thing. It’s okay to take time to adjust to the role. Here are a few things to keep in mind.

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Working at Home with Kids During the Pandemic

Although some schools have opened their doors this year despite the pandemic, many are choosing to open virtually. This means many parents are working at home alongside their children.

And kids are great! We all love our children. But that doesn’t mean it’s always easy to work while they are at home. Helping the kids with their school work, while trying to do your work as well can be a major distraction. Here are some tips to successfully work with your kids at home during COVID-19.

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