With more than 500,000 call center job openings across the nation annually, employees are in high demand for this field. From inbound to outbound, customer service to sales, and everything in between, calls center jobs fit most personalities. If you’re looking for a job that has flexible hours, equitable compensation, and requires little to no experience, becoming a call center representative might be the right fit for you.
Businesses generally optimistic about the fourth quarter employment market; recruiting skilled workers and employee retention remain top challenges.
To provide accurate and timely employment forecasts for business leaders, Express Employment Professionals International Headquarters conducts an ongoing Job Insights survey to track quarterly hiring trends across a wide range of industries.
Express surveyed business owners, decision makers, and human resource professionals about the overall hiring trends in their markets and how those trends impact their hiring decisions.
Is it too late to enter a new industry?
Every day we wake up, get out of bed, brush our teeth (hopefully), take a shower, and go to work. That’s our routine, day in and day out.
Each day has a little bit of the same, and that’s great, if you enjoy whatever that “same” is. But what if you wake up and realize you want to do something different? Maybe you’re an administrative assistant and wish to move into sales, or you’ve worked in warehouses all your life and would like to try something in an office building.
Do you like your job?
According to a recent Gallup study, 51% of employees aren’t engaged at work. Meaning they just do what they have to do to get through the day, but don’t really have dreams for advancement. Another 16% are “actively disengaged,” meaning they complain all the time and bring the entire mood of the workplace down.
That’s about 2/3 of the workforce who don’t really like their jobs. But these individuals don’t quit. They keep working. Why?
To provide accurate and timely employment forecasts for business leaders, Express Employment Professionals International Headquarters conducts an ongoing Job Insights survey to track quarterly hiring trends across a wide range of industries. This information is invaluable to jobseekers, as it allows them to be savvy about the general trends of the market and which industries are more likely to be hiring in the coming quarter.
Express surveyed business owners, decision makers, and human resource professionals about the overall hiring trends in their markets and how they impact their hiring decisions.
In Express Employment Professionals’ Fourth Quarter 2018 Job Insights survey, 79% of businesses surveyed said that it was “somewhat” or “very” difficult for them to fill open positions. That means employers are going to do everything they can to keep great employees like you at the company.
Studies show the total cost of employee turnover can be as high as 150% of an employee’s annual salary.
Assume the average salary in your company is $50,000—that means every time an employee leaves, the cost to replace them could be as high as $75,000! Now, multiply that number by average yearly turnover, and you can see how quickly it adds up. (more…)