What is it Like to be a Contact Tracer?

Contact Tracers help support the efforts in stopping the spread of respiratory illnesses, such as COVID-19. Contact Tracers contact individuals who have been diagnosed with COVID-19 and those who may have come in contact with a person diagnosed with COVID-19 to collect and provide information. This job may work remotely or on-site.

But what is it really like to be a contact tracer? To find out, we interviewed a contact tracer team supervisor to better understand their role, the challenges they face, and which skills help them and their team be successful in their job. (more…)

Job Spotlight: Accounts Payable/Receivable

Learn about a career in Accounts Payable/Receivable

Despite already having experience with several jobs, many working adults are unable to answer the age-old question, “What do you want to be when you grow up?”

 

Our monthly Job Spotlight blog series is designed to help answer that question. In this series, we review all the basics of specific jobs, from pay and duties, to why people do the jobs they do.

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Question of the Month: Will Your Company Have an Annual Holiday Party This Year?

2020 has been a wild ride of a year! Nobody is quite sure what work will look like in 2021, and the way we experience work is constantly changing. One thing that’s likely to look different this year? The annual holiday party.

 

Depending on where you work, it might not be time to break out the eggnog and holiday ham just yet. We want to know what your circumstances look like; is your company planning to host their annual holiday party this year? Let us know by voting in our poll!

 

 

 

Does Your Resume Have Any Red Flags?

When a hiring manager wants to decide whether to bring you in for an interview, your resume is the first thing they’ll check. That’s why it’s so important to keep your resume updated, use strong action words, and list any relevant certifications,

However, even if you’ve done all that, a great resume can still be rejected due to mistakes hiring managers see as red flags. Let’s take a look.

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The Myth of the “Perfect Fit” Job

When you’re job searching, you might find a job that seems perfect for you. The description is exactly what you’re looking for, the experience requested lines up with your own, and the company has a great reputation. But after an interview, you never hear back. What happened?

When it comes to the job search, there is no such thing as a “perfect fit.” This applies to job seekers just as much as it does to employers. You might think you fit 100% of the qualifications, when in reality you actually fit 80%, and another applicant fits 90%.

But on the employer side, they aren’t necessarily always looking for a 100% match. If you’re limiting your job search only to jobs you think you’re perfect for, you might be missing out on great jobs that would accept someone who matches 70% or less of the qualifications. Still confused? Here’s a bit more to why a “perfect fit” doesn’t really exist.

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When the Customer ISN’T Always Right

What to do when you’re faced with an angry customer or client

The phrase “The customer is always right” has been used as early as 1905. Quote Insider attributes the saying to the Chicago retailer Marshall Field, although it’s possible he heard it from someone else. The meaning of the phrase is that companies and their employees should treat complaints seriously to avoid customers feeling ignored or cheated.

However, for anyone who has worked in a customer or client facing job, or even just peeked at some of the angrier folks on social media, the customer is in fact NOT always right. Customers should be respected, but when their behavior starts to get out of hand, what can you do to deescalate the situation? (more…)

Managers: What to Look for When Hiring Your Next Employee Post COVID-19

As local economies slowly recover from the slowdown caused by the COVID-19 pandemic, some business leaders are looking to start bringing jobs back to meet anticipated demands in their markets. Hiring managers have a large talent pool to choose from these days. But with so many qualified individuals, how can you make sure you choose the right employee? Poor hiring can cost an employer up to 150% of a workers’ salary, so before you decide to hire your next employee, it’s important to know what to look for in a perfect hire.

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