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At Work Workplace Relationships

When the Customer ISN’T Always Right

By on Thursday, September 24, 2020

What to do when you’re faced with an angry customer or client

The phrase “The customer is always right” has been used as early as 1905. Quote Insider attributes the saying to the Chicago retailer Marshall Field, although it’s possible he heard it from someone else. The meaning of the phrase is that companies and their employees should treat complaints seriously to avoid customers feeling ignored or cheated.

However, for anyone who has worked in a customer or client facing job, or even just peeked at some of the angrier folks on social media, the customer is in fact NOT always right. Customers should be respected, but when their behavior starts to get out of hand, what can you do to deescalate the situation? (more…)

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At Work Career Advancement

4 Tips New Managers Need to Know to Succeed

By on Tuesday, September 15, 2020

Your first managerial position can be both exciting and nerve-wracking. You want to show your company that you were the right choice for this promotion, but sometimes it can be hard to figure out where to start.

You may face some growing pains when you get started, so the key thing to remember is that you’re new to this management thing. It’s okay to take time to adjust to the role. Here are a few things to keep in mind.

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At Work Cube Life

If Your Job Were a Reality TV Show

By on Tuesday, June 16, 2020

Reality TV can be a blast to watch because of all the big personalities. People fight, gossip, backstab, and it’s only a matter of time before someone gets a drink thrown in their face.

And according to Buzzfeed, these archetypes aren’t limited to just the small screen. They outline 14 personalities you’re likely to encounter in both the hyped-up reality world and the real world (the actual real world, not The Real World).

Here are our top three reality personas as they relate to the working world, and how you can survive them.

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At Work Cube Life Leadership

What To Do When Your Boss is Laid Off

By on Tuesday, June 9, 2020

Your world just got shaken up; how do you handle it?

You walk into work as usual, but your boss isn’t there. You figure they’re at a doctor’s appointment, or maybe they had to bring their kid to school, so you go about your day like any other day. But they never show up. Eventually your boss’ boss calls you in for a discussion, and that’s when you find out they’ve been let go.

Maybe they did something wrong, or maybe it was a mutual decision. Regardless of the reason, your job is in for some major changes, at least in the short term, and probably a new boss.

What questions should you ask yourself? What does this mean for your job? Take a deep breath and review these tips.

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At Work Cube Life

Staying Fit with a Desk Job

By on Thursday, January 23, 2020

If you have a desk job, odds are you sit. A lot. You write documents, organize files, and take phone calls—all deskbound.

And a sedentary lifestyle often leads to weight gain. CareerBuilder found that 56% of workers believe they are overweight, and 45% believe they’ve gained weight at their present job. The interesting part? The same study found that over a quarter of these employees were provided wellness benefits by their employers, but 63% didn’t take advantage of them!

If you’re cubicle-confined yourself, you probably know one of the major reasons for this: exercising is hard to fit into a desk job schedule. However, there are a few things you can do during the workday to keep yourself slim and fit.

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At Work The Daily Grind

Time Management: When and How to Work to Your Max Productivity

By on Tuesday, September 24, 2019

Time is the one resource in your life that is neither replenishable nor renewable. Regardless of how you spin it, everyone starts each day on an equal playing field with 24 hours in the time bank. And while people often yearn for more time, what they really need is better time management. Understanding where your time goes, when you are most productive, and why you should protect yourself against distractions are the keys to achieving your max productivity.

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At Work

Is Your Company Building Customer Loyalty?

By on Tuesday, June 25, 2019

One of the most powerful tools for building a successful business is a loyal customer base that freely advocates for the services or products companies provide. Even the smallest businesses can become a giant when the word gets out that they’ll go the extra mile to build positive relationships with their customers.

But that kind of loyalty isn’t created overnight. In fact, according to research from Yotpo, “37% of consumers say it takes five or more purchases before they consider themselves loyal to a brand.” So, businesses must be willing to put in the work to create a brand that inspires a devoted fanbase.

Check which of the following five methods your company is employing to build customer loyalty and let us know how they did in the comments section below! (more…)

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