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Résumé Boot Camp – What to Include in a Summary

By Miranda Wilson on Monday, October 4, 2010

Do you feel like your résumé is missing something? Don’t feel like it has that “Ka-Pow” that it needs to grab an employer’s attention? Well, get ready to whip your résumé into shape with our new Movin’ On Up series, Résumé Boot Camp. Each week for the next month we’re going to focus on a few key ways you can add some pizzazz to your résumé to help it get the attention it deserves!

So, to kick this training off, let’s talk about your résumé summary. If you don’t have one, add one. If you already have one, read back over it and get prepared to kick it up a notch. Here are some more specifics on how to create a standout résumé summary.

Summary
Besides your contact information at the very top of your paper, the summary should be one of the first items that a prospective employer sees on your résumé. Sometimes, people think that a summary is a brief outline of what you’re looking for. Here’s an example: Seeking a position as a marketing assistant at XYZ Company. Although that might be what you’re looking for, a prospective employer already knows that you’re looking for a job because otherwise they wouldn’t be looking at your résumé.

Instead, a summary should highlight your skills as they relate to the job you’re applying for and what you can add to the company. An example of how a summary should look is: Construction supervisor with five years experience managing construction crew of 30 people, oversee production and development; establish safety codes; supervisor of the year; increased production and revenue by 40% during 2009 over 2008.

When creating your résumé summary, here are a few key tips to keep in mind.

Be brief, but specific. Don’t give all your information away in the summary. Let this be an opening to your résumé that encourages an employer to continue reading and learning more about you. Be sure to outline what you can offer the employer.

List relevant skills. In your summary, list your most relevant skills as they relate to the specific job opening. Which of those skills do you excel at the most? Write those down.
Also, describe your accomplishments. What are a few of your greatest accomplishments that would relate to the job? Is there an award you won? It’s OK to brag a little because you want the employer to know why you’re great and why they should hire you!

Use action words. Although sometimes you have to list something in past tense, try to use as many action words as possible to communicate greater intensity. And, using action verbs will more likely to grab the reader’s attention than using past tense verbs.

Format correctly. Keep the summary statement at the top of your résumé and make it short and sweet – about four sentences or less. Again, you want to grab someone’s attention with your summary, but not give away all of your information. Encourage them to keep reading. Also, be careful not to use the words “I”, “me” and “my” in your summary. Employers know you’re talking about yourself, so saying “I” or “me” in a résumé might sound amateur and unprofessional.

So, now it’s time for you to check out your summary statement or start writing it today. This is a great way to set yourself apart from the competition and stand out in an employer’s mind. Have questions about writing a summary? Let us know. Also, tune in next week to learn how to write and format your work history on your résumé.

Touchdown with a Bad Boss

Touchdown with a Bad Boss Contest Finalists – Let the Voting Begin!

By Miranda Wilson on Thursday, September 2, 2010

We've heard a lot of stories about some bad bosses, and now it's time to choose a winner for the Touchdown with a Bad Boss contest. Who will it be? Voting begins today and closes on Friday, Sept. 10, at 2 p.m. CDT.

Review the top 12 finalists and get your vote in today for your favorite. The winner will receive a football victory package, which includes: a 40-inch LCD TV, a $100 Visa gift card, and a tailgate party gift basket. Good luck to all our finalists and thanks to all who participated!

Voting rules: Limit one vote entry per person per 24-hour period. Multiple votes from the same IP address within a 24-hour period will be considered "voting fraud" and all duplicate vote entries will be disqualified. For more information, see the complete contest rules.

Touchdown with a Bad Boss

Touchdown with a Bad Boss – Week 3

By Miranda Wilson on Wednesday, August 25, 2010

Here are the top Bad Boss solutions for week three of our contest! Until September 1, we will be spotlighting three top solutions we've received on how employees handled a tough boss. We will be collecting stories through Friday, Aug. 27, so you still have time to submit your story! E-mail your story to boss@expresspros.com. At the end of the contest, voting will begin to determine which solution is the best. The person who receives the most votes will win the grand prize. The winner could be you!

Stay the Course
Penny started a new job and walked into a field of landmines. Due to her hiring situation, other team members and managers doubted her competence and ability, choosing to judge her before they got a chance to work with her. Her hard work and determination to do her new tasks well began to pay off after a couple of weeks. Slowly she was given the opportunity to expand her role, and her supervisor gave her a new project to work on. Penny stayed on top of the ball throughout the project and made sure to keep the supervisor up-to-date on the advances. She knew she had won over the boss and the team when she was invited to a team lunch toward the end of the project. Penny won this boss and team over by demonstrating her abilities and taking care of business!

Communication Kick-Off
At first, Vince struggled with communicating his job expectations and performance issues with his boss. However, Vince soon discovered that, while neither he nor his boss were good verbal communicators, they could express themselves well through e-mail. So, Vince started e-mailing his boss when he had a problem or issue. His boss was able to clearly see the situation written out and then give a written response in reply. This has cut down on miscommunication and made their communication process more effective and efficient.

Changing Teams
Shari began working at a new company as Sales Manager. She was ready to take her new team on to new championships. However, she met head-on with a manager who had a unique way of managing his staff. While sales members were rewarded for hitting daily sales goals, he ran a tight ship when it came to the work environment. The manager had rules about what items could be displayed on your desk, restroom breaks, and phone calls. Shari chose to handle her role with poise and grace, but after 21-days she decided her professional goals and desires did not match the company’s policies. Shari choose to seek new employment, she also choose to find her new job through Express!

At Work Cube Life My Entry-Level Life New Job Tips The Daily Grind

Making Your Résumé an Attention-Grabbing Piece of Work

By Miranda Wilson on Wednesday, August 25, 2010

As you continue to gain work experience, it’s important to keep your résumé updated to showcase all the valuable skills and abilities you have. The goal of your résumé is to grab the attention of a prospective employer, so you always want to make sure that it’s up-to-date, polished, and shows your strengths at all times. So, to help you do that, here are a few tips for you to keep in mind.

Make sure your résumé is professional. The more experience you gain, the more marketable you will become. And, your résumé needs to reflect that. Be aware of the little things that can make a big difference. If you’re submitting a hard copy of your résumé, make sure it is on high quality paper that you can find at your local office supply store. Also, include your name and contact information somewhere near the top so that you are easily identifiable. Make sure you know and utilize the basic building blocks of a successful, professional résumé.

Update your objective or summary. If you incorporate an objective or summary on your résumé, don’t list out what it is you want a company to provide for you. Instead, tell a prospective employer what you can bring to their business. In a few short sentences, list what skills you have that would be important to them and to the job they are hiring for. Find out how to create a top-notch summary.

Showcase your results. Once you have work experience, it’s important to outline the results of your work. Did you increase readership of a newsletter? Bring in more business? Save your company some money? Document these results. The more numbers you can show, the better your work history will look to a future employer. Sometimes you only have a matter of minutes to make a great first impression, so make sure your information grabs an employer’s attention quickly. To help you out, here are a few commonly used words that you’ll want to avoid.

Use action verbs. Action words like managed, designed, and created are words that will really make your résumé pop! Don’t just say that you completed daily office tasks. Be specific and results oriented to really ensure you stand out. break these activities down. For example, instead of saying you’re a team player, try this: “I collaborated with the marketing and human resources team to develop a new employee program.” Punch up your résumé with these power words that will help demonstrate your success.

If you just completed a summer internship, you’re working at your first job ever, or you’ve started a new career in a new industry, always make sure your résumé reflects your current skills, knowledge, and abilities. Keeping your résumé up-to-date and doing regular maintenance on it will help save you time in the long run when you do need it.

Touchdown with a Bad Boss

TouchDown with a Bad Boss – Week 2

By Miranda Wilson on Wednesday, August 18, 2010

Check out this week's top solutions for how to deal with a tough boss. As part of the Touchdown with a Bad Boss contest, each week from now until September 1, we will be spotlighting three top solutions we've received on how employees handled a tough boss. E-mail your story to boss@expresspros.com. At the end of the contest, voting will begin to determine which solution is the best. The person who receives the most votes will win the grand prize. Tell us your story today and the winner could be you!

Walk a Mile in My Shoes
When Patricia was 18 she was a waitress at a truck stop in Wyoming. The dress code required heels but Patricia had broken her foot in the past and heels were not the easiest thing to wear all day. After wearing heels for a couple of weeks she realized this wouldn’t work for her feet long term. Patricia proposed the idea to the boss that he wear heels for two hours and if his feet didn’t hurt afterward she’d continue with the dress code, but if he discovered otherwise, the dress code would be changed. After the two hours were up he asked the ladies, “How in the world do you work in these things?” That day the boss changed the rules to allow clean white tennis shoes for the waitresses. The whole team had fun watching the boss try to work in heels and everyone was happy with the outcome. This experience was nearly thirty years ago, and Patricia learned that when your boss makes a request sometimes it’s okay to ask them to take a walk in your shoes while you tackle the job together. As Patricia said, “Some bosses have never had to do what you do, and do not really how know hard the job is.” Patricia has used these moments in her career to find better ways to do things and has demonstrated the positive impact change can bring.

Pushing Through
One evening after a long day of work, Christopher was asked by his manager at a national TV rental company to repossess a 19-inch TV on his way home. When Christopher pulled up at the customer’s house, he saw that the house was surrounded by a SWAT team, and a team of paramedics. As he climbed out of his van, he stopped a paramedic and asked if he could slip inside and repossess the TV. But, the paramedic said it wasn’t a good idea since the customer had just been killed in a domestic dispute. So, Christopher called his boss and told him the situation. His boss ordered him to get the TV again, but this time Christopher was turned away by a police officer. His boss was furious that Christopher came away empty-handed. This was just one example of his boss’ unbending attitude. Christopher stayed focused on diligently doing his job and going above and beyond what was expected of him. Eventually, his boss left the company and Christopher was promoted to manager.

Keep Cool
Ken had to learn real fast how to deal with his quick-tempered new boss. Not long after being promoted to an afternoon shift, front-line supervisor, Ken was in his office preparing for work when he glanced out his window and saw his boss on the department floor frantically waving like he was trying to land an airplane. When Ken rushed down to see what the problem was, his manger pointed to a brand new pounds-per-square-inch gauge lying on the ground, and he demanded to know where it came from. Since it was not a cheap piece of equipment, Ken wondered how he could explain it being on the ground. But, before he had a chance to explain, his boss shouted, “I want to know right now where that came from!” Ken calmly picked up the gauge, turned it over, and read aloud from the manufacturing stamp, “Green Bay, Wisconsin!” At first his boss was speechless, but after a minute he smiled and nicely asked, “Can you make sure it gets put away, please?” From that day on, he treated Ken with respect and realized that there are better ways than anger to get the job done.

Didn't see last week's top solutions? Check them out here!

At Work Cube Life My Entry-Level Life New Job Tips The Daily Grind

I Got a Promotion! Now What Should I Do?

By Miranda Wilson on Monday, August 16, 2010

All your hard work has paid off. Your manager has noticed your attention to details, skills, and abilities. You are being promoted and will receive a pay raise and a new job title. Sounds good, right? Congratulations are in order, but if you are concerned about what your new promotion entails, here is some advice to help ease into the transition of your new job role.

Maintain open communication. Anytime you take on more work responsibilities, it’s natural to have some questions about your new role or need some guidance. In most situations, managers will give you time to get adjusted to the changes. To help ensure that you don’t fall behind on tasks, be sure to talk with your manager about things you don’t understand, prioritizing tasks, how you’re feeling about your new advancement, and the progress you’re making. Keeping the lines of communication open is important.

Set goals. In order to get where you want to go, you first have to know how to get there. This applies to your daily workload. When you take on more responsibility, more work naturally follows. Make an outline of your goals for the year, quarter, or month. What do you want to achieve in your new role? Talk with your manager regarding what your objectives are and what it is you want and need to accomplish. This is a way for you to track your success over time. It also allows you to quickly report on your progress to your team and managers. And, don’t forget to outline your goals for the week to help give you direction and manage your time.

Develop your skills. Although you have received a promotion, this doesn’t mean your career stops here – unless you want it to. When you get a promotion, it’s usually because a manager has recognized your outstanding work ethic. Continue this momentum after your promotion. Seek out new training and learning opportunities to grow your skills and gain more knowledge. Remember, “Knowledge is power – the more you learn, the farther you go!” Some examples of ways to develop your skills include: reading blogs about your field of interest, subscribing to newsletters, attending monthly networking meetings or training seminars, or taking a class at a local vo-tech or college. Just be sure to discuss your training plan with your manager first. By staying motivated and driven, more opportunities are likely to come your way in the future.

These are some basic tips to help you continue to climb the career ladder. A promotion is usually a great sign that your employer respects and values your work and abilities. Whether you just received a promotion or one is in the future, use this information to help you reach the top.

At Work Cube Life My Entry-Level Life New Job Tips The Daily Grind

How to Write a Business Proposal

By Miranda Wilson on Monday, August 9, 2010

In the workplace, there may come a day when you need to create a project proposal. Maybe you think your company needs a weekly brainstorming meeting. Maybe you have developed a new filing system. A project proposal is a detailed description of activities targeted at solving a problem – from beginning to end and everything in between. If you need to create a project proposal, start with an outline the five W’s of the project –who, what, when, where, and why – as well as outline the how. Creating a proposal helps explain a project to others, gets buy-in, and helps ensure a project of quality and efficiency. So, keep these tips in mind when you’re creating a project proposal.

Justify your reasoning for the project. You can’t just create a project because you think it will be fun. You need to be able to give reasons and examples of how this project could improve or impact business. Outline what value the project will bring to your company, how the project fits into the overall scheme of what your company does, how it will impact you and your co-workers, and the anticipated outcome.

Create a timeline. After you present a brief overview, break the project down into smaller, more manageable pieces and shows your commitment to the details. Doing so provides organization to your project. You can either break a project down step-by-step or divide it into different phases. It’s also important to assign deadline dates to the project to ensure that the project is created and implemented in a timely manner. The dates that you set should be realistic. Allow enough time for a quality product to be produced, but don’t allow so much time that months or years down the line there is still no end result to show.

Outline financial costs and human resources. It’s also important to estimate how much you think the project will cost. This will include such things as employee time and supplies. Projects can range from needing a very small budget to a large budget, so review the budgets of previous projects completed on a similar level to get a more accurate estimate. It’s also not a bad idea to talk to your manager about what seems realistic for a budget on your project.

Implement a follow-up plan. Once you have all the basics for your project outlined, it’s time to think about how you would measure the results to ensure you’re meeting your goals. Be sure to list out how you would track results and how often you would conduct tracking. The goal of this is to make sure your project achieves the desired results that you hoped for and to determine if you’re addressing the goals.

These are some basics of creating a project proposal. In general, when you take more time in the planning process, the more sound and structured a project will be. Also, doing this communicates to your boss that you believe in your project and want to make it the best it can be. Most bosses would look at this as a sign of leadership, drive, and determination – all good quality’s to have in today’s workforce.