permanent | Journey

Home/ permanent

Tag Archives: permanent

Why Customer Service Matters in Any Role

By Job Journey on Wednesday, December 2, 2015

No company is too big or too small to avoid the effects of customer interaction with current, new, or potential customers. If a company has good customer service, people will assume they also have good products.

And since customers will remember if they have a bad experience with you or your employer, it’s extremely important to maintain a positive attitude and provide excellent customer service every day. To help you put your best foot forward, take a look at these reasons why customer service is important. Then, check out a few quick tips to remember when you interact with customers.

Positive customer service can help your career path.
Employers keep a close eye on their employees to ensure they are doing great work. This means you have a perfect opportunity to stand out and shine in your role. Show up to work on time, maintain a positive attitude, answer customers’ questions quickly, be helpful, and go the extra mile when you can. It may seem like a lot of work, but when your employer notices how important customer service is to you, it may lead to promotions, raises, bonuses, or other rewards. And if you’re on a temporary assignment, great customer service can even lead to a permanent job.

Good experiences lead to return customers.
Customers who have positive interactions with employees and experience a high level of service will likely return to the business. If you went to a restaurant that had poor service, would you return? Most likely, the answer is no. Likewise, if you went to a restaurant with exceptional service and a positive atmosphere, chances are good that you’ll return. The same goes for customers who visit your workplace. In fact, a study by InfoQuest found that a totally satisfied customer contributes 14 times as much revenue as a somewhat dissatisfied customer.

Customer service can separate you from the competition.
Companies must compete for business, and customer satisfaction can be the one thing that sets them apart. If there are two businesses that sell similar products, but one has a poor customer service record, which business will likely receive the most customers? The one with the better service, of course. Today, reviewing companies and receiving recommendations for businesses is easier than ever. Even one poor customer service interaction can lead to a negative review, which could lead to lost customers.

Happy customers can lead to a happy work environment.
When a company keeps its customers happy, it usually creates a trickle effect on employees. According to Forbes, positive customer interaction leads to great work, which “leads to greater productivity, less absenteeism and turnover, and reduced retention costs.” If your supervisors and co-workers are as determined as you are to be great every day, your work environment is sure to improve. As Forbes states, “Often, doing things for your customers also works better for you.”

Now that you know how important customer service is, how do you make sure you’re doing your best?

Evaluate your own customer service experiences.
When it comes to how people interact with your company, it’s about more than products. People are interacting with you, and they expect to have a positive experience. Taking the time to be courteous and respectful goes a long way. Think about your own experiences and the businesses that left you either smiling or steaming. Consider adopting the positive elements from those experiences so you can help your customers enjoy the interactions they have with you.

Be positive from the start.
Excellent customer service begins with the first word you say. Whether it’s a greeting as customers walk in the door, an exchange over the phone, or the opening line in an email, you set the tone for your customer interaction. Remember to smile, offer assistance, and speak clearly in all communications.

Lend an ear.
It isn’t always easy to be on the receiving end of customers’ frustrations, especially when you are not to blame. But, attentive listening can be a catalyst for breaking down barriers and creating a fix for the situation. When you listen politely to a customer, you help them feel valued and may be able to solve their complaint more effectively. Remember to ask for assistance from your supervisor if a complaint is out of your control or you cannot remedy the situation.

Follow up in a timely manner.
When a customer has a question, always be as helpful and quick as you can. If you don’t know the answer, let the customer know that you will find out as soon as possible and follow up with the answer they need. If a customer has a complaint you can’t resolve, let your supervisor handle the situation, but be sure to follow up with the customer to ensure they received the help they needed.

Exceed expectations.
Whenever you can, go above and beyond. Anticipate your customers’ needs by offering assistance, making suggestions, or following up with them. Impress your supervisor by exceeding quotas, asking if you can help with additional tasks, or offering to stay late if the workload is overwhelming. When you go above and beyond, customers will notice and may even tell your supervisor. As much as a positive review can help a business, it can also help your career.

How do you maintain excellent customer service? Let us know in the comments section below!

Movin’ On Up is brought to you by Express Employment Professionals.

Career Advancement

Start Building Your New Career Today

By Job Journey on Wednesday, October 7, 2015

Are you a recent graduate? Are you new to the workforce? Are you looking for a career change?

If you answered “yes” to any of those questions, you may be in the process of building your new career. Getting started can be overwhelming, but it doesn’t have to be. As long as you’re motivated to make your new career a success, your dream job can become a reality. To help you get started, check out these tips for building your new career today.

Know what you want.
Whether you just graduated, are entering the workforce for the first time, or considering a career change, the first step is knowing what you want in a job. Do a self-assessment of your values, hobbies, experience, and work preferences so you know when a job opportunity may be right for you. Knowing what you want before you apply helps you avoid getting stuck in a work environment that doesn’t match what you need. According to a Forbes article, “When your values are dramatically misaligned with those of your employer, you will become disengaged and possibly even disgruntled.”

Customize your resume for every job application.
Making sure your resume matches each job description helps you stand out from the competition and ensures that you’re the right fit for the job. Don’t forget to check for spelling and grammatical errors in both your resume and cover letter. Sending out material with mistakes may make you appear lazy to hiring managers and prevent you from landing an interview.

Spread the news!
Tell your friends, family, and mentors that you’re looking for work so they can help you search. You never know what connections are out there, and someone you know may be able to connect you with a potential employer. Networking is essential when you’re looking for a job, especially if you’re thinking about changing careers or are just starting out in the workforce.

Consider finding temporary or short-term roles.
Temporary work is not only a great way to earn an income while you’re searching for that perfect job, it’s also a chance to gain experience and skills you may not otherwise have. Temporary jobs even allow you to test out a career you may be interested in by helping you get your foot in the door. You can gain knowledge, skills, experience, and networking opportunities by working a short-term job in a field you want to explore. And, that temporary job could even turn into a permanent one. Consider applying with a staffing agency to find temporary or contract work that’s right for you.

Take advantage of social media.
Some of your social media sites can be a useful tool in your job search. LinkedIn, for example, is a great way to get noticed and find employers who are hiring. Think of LinkedIn and your other social networks like a digital resume and use them to showcase your skills, experience, and education. Remember to keep your social media clean and free of anything that may not make you an ideal job candidate for employers. If your social media profiles are public, chances are potential employers will look at them. In fact, a 2014 survey by Harris Poll revealed that 51% of employers who research job candidates online said they’ve found content that caused them not to hire the candidate. Think twice before sharing any photos, updates, or links that may be questionable or paint you in a bad light. When it comes to your job search, social media can make or break you.

Freelance or start a side business.
If you currently have a job, but have a hobby or skill you’d like to explore, consider freelance work. For example, if you love to write, but don’t know where to find writing jobs, try contacting websites or local newspapers to see if they’re looking for freelance writers. Or if you are really good at math, but don’t know how to use that in your career, reach out to schools and other organizations that may be looking for tutors. Freelancing allows you to take on small projects that use your skills while adding to your portfolio and experience.

Educate yourself.
If you want to change careers, you may need the proper training to do so. According to the University of Southern California, some college graduates earn more than twice as much as high school graduates. If higher education is in your future, start by looking for vocational schools and colleges in your area. In some cases, the training you need may be as simple as online certifications or courses. If you’re looking for a career change, check out this list of careers that will make going back to school worthwhile..

Make a list of companies where you’d like to work.
Forbes suggests taking the time to learn about companies you’d like to work for, and familiarizing yourself with that company’s leaders and the industry they’re in. Know what issues affect the industry and determine whether or not you have the experience and skills to offer possible solutions to those issues. Knowing industry trends is also a great way to start a conversation with potential employers and hiring managers.

What tips do you have for building a new career? Share with us in the comment section below!

Movin’ On Up is brought to you by Express Employment Professionals.

Career Options

The Benefits of Being a Staffing Employee

By Job Journey on Friday, October 2, 2015

us_staffingweek_2015_benefits_of_temporary_work_web National Employee Staffing Week in the United States, and it’s a great time to look at the impact temporary and contract employees have on the industry.

According to the American Staffing Association (ASA), more than three million temporary and contract employees work for America’s staffing companies every week. Throughout the course of a year, that number is more than 14 million.

Of those employees, 76% work full time and nine out of 10 staffing employees believe that staffing work makes them more employable.

Potential for Permanent Placement
One of the major benefits of working with a staffing company is the potential of finding a permanent job. While a lot of job assignments may start out as temporary or part-time work, they can lead to a full-time, permanent job.

In fact, the ASA reports that 49% of staffing employees believe temporary work is a way to land a permanent job. Furthermore, one-third of workers were offered a permanent job by a client where they worked on an assignment.

Temporary Work Is Flexible
In addition to the possibility of finding permanent employment, working through a staffing firm has many benefits, including flexibility and the opportunity to expand your skills and experience.

According to the ASA: “While permanent employment is a top priority for most staffing employees, about one in five cite scheduling flexibility as a key reason for choosing temporary and contact work.”

Many Occupations Available
Staffing companies often represent many different business types, so there’s opportunity for you to try out a new career or gain valuable skills in a booming industry. The ASA reports that staffing employees work in virtually all sectors, including:

Industrial – 37%
Office (Clerical and Administrative) – 28%
Professional/Managerial – 13%
Engineering, Information Technology, and Scientific – 13%
Health Care – 9%

As we celebrate National Staffing Employee Week, we want to know what you enjoy about working in the temporary and contract staffing industry. Share with us in the comment section below!

Career Options

3 Ways Staffing Companies Elevate Your Job Search

By Job Journey on Monday, September 8, 2014

The American Staffing Association (ASA) recently unveiled the results of the 2014 ASA Staffing Employee Survey, which surveyed current and former temporary and contract employees. The results are a clear indicator that temporary staffing is a valuable stepping stone to help get the career you want.

In fact, the survey revealed that 99% of temporary and contract employees who want permanent jobs achieve their goal. Nearly all respondents indicated that finding permanent work was important to them, and 49% said that finding a permanent job was their number one reason for working in the staffing industry. So, what’s so great about working for a staffing company like Express Employment Professionals? When survey respondents gave their primary reason for using a staffing company, it came down to the following three motives.

1. You may get a permanent job.
Many people associate staffing companies with temporary or contract positions because employees typically start an assignment on a temporary basis to ensure they’re a good fit for the job. But, that doesn’t mean the job will always be temporary. If the company likes your work, you may be offered a permanent position with them. Temporary work also gives you the opportunity to test out a company and see if you fit well with the job and culture before becoming tied to it. And at staffing companies like Express, some job assignments even allow you to start a permanent position with a company right away.

Not all temporary work is part time, either. The ASA survey also found that temporary and contract employees are almost as likely to work full time as all others in the labor force. And, of staffing employees who land permanent jobs, 94% of them work full time.

2. You gain work experience.
According to the ASA survey, 90% of staffing employees say that temporary or contract work makes them more employable. When you take a temporary assignment through a staffing company, you receive on-the-job training you may not be able to find elsewhere. If you’re looking to advance your career, taking on a temporary job can help you learn new skills and add valuable experience to your resume. The more experience you add, the more you may impress potential employers. And, when you’re employed through a staffing company, you have the opportunity to try out many different kinds of jobs. You can work in a variety of industries and on numerous projects, giving you a unique opportunity to experience many different career paths.

3. You learn new skills.
To learn a new skill, you have to dive in and give it a try. Working with a staffing company allows you to do just that. Staffing companies have countless opportunities in a number of fields, and taking a job through a company like Express gives you the chance to learn new skills in industries you might not have previously considered. If you’re currently unemployed, working in a temporary position allows you to build and strengthen your resume while looking for something more long term. Learning new skills also helps you add powerful words to your resume that appeal to hiring managers. Words like results, administered, analyzed, researched, coached, scheduled, assembled, inspected, and maintained are all eye-catchers for interviewers, and can find a place on your resume when you learn new skills on a temporary assignment.

And, here’s some more good news! According to the survey, staffing companies are great places to work. In fact, nine out of 10 temporary and contract workers reported satisfaction with their staffing companies.

“The results of the landmark 2014 ASA Staffing Employee Survey verify that temporary and contract work is an effective bridge to permanent employment,” said Richard Wahlquist, ASA president and chief executive officer. According to Wahlquist, companies like Express “are proud to make a real difference in the lives of so many individuals.”

Did you start in a temporary position before landing a permanent one? Tell us your story in the comments section below.

Movin’ On Up is brought to you by Express Employment Professionals.