August 18, 2010

Check out this week's top solutions for how to deal with a tough boss. As part of the Touchdown with a Bad Boss contest, each week from now until September 1, we will be spotlighting three top solutions we've received on how employees handled a tough boss. E-mail your story to boss@expresspros.com. At the end of the contest, voting will begin to determine which solution is the best. The person who receives the most votes will win the grand prize. Tell us your story today and the winner could be you!

Walk a Mile in My Shoes
When Patricia was 18 she was a waitress at a truck stop in Wyoming. The dress code required heels but Patricia had broken her foot in the past and heels were not the easiest thing to wear all day. After wearing heels for a couple of weeks she realized this wouldn’t work for her feet long term. Patricia proposed the idea to the boss that he wear heels for two hours and if his feet didn’t hurt afterward she’d continue with the dress code, but if he discovered otherwise, the dress code would be changed. After the two hours were up he asked the ladies, “How in the world do you work in these things?” That day the boss changed the rules to allow clean white tennis shoes for the waitresses. The whole team had fun watching the boss try to work in heels and everyone was happy with the outcome. This experience was nearly thirty years ago, and Patricia learned that when your boss makes a request sometimes it’s okay to ask them to take a walk in your shoes while you tackle the job together. As Patricia said, “Some bosses have never had to do what you do, and do not really how know hard the job is.” Patricia has used these moments in her career to find better ways to do things and has demonstrated the positive impact change can bring.

Pushing Through
One evening after a long day of work, Christopher was asked by his manager at a national TV rental company to repossess a 19-inch TV on his way home. When Christopher pulled up at the customer’s house, he saw that the house was surrounded by a SWAT team, and a team of paramedics. As he climbed out of his van, he stopped a paramedic and asked if he could slip inside and repossess the TV. But, the paramedic said it wasn’t a good idea since the customer had just been killed in a domestic dispute. So, Christopher called his boss and told him the situation. His boss ordered him to get the TV again, but this time Christopher was turned away by a police officer. His boss was furious that Christopher came away empty-handed. This was just one example of his boss’ unbending attitude. Christopher stayed focused on diligently doing his job and going above and beyond what was expected of him. Eventually, his boss left the company and Christopher was promoted to manager.

Keep Cool
Ken had to learn real fast how to deal with his quick-tempered new boss. Not long after being promoted to an afternoon shift, front-line supervisor, Ken was in his office preparing for work when he glanced out his window and saw his boss on the department floor frantically waving like he was trying to land an airplane. When Ken rushed down to see what the problem was, his manger pointed to a brand new pounds-per-square-inch gauge lying on the ground, and he demanded to know where it came from. Since it was not a cheap piece of equipment, Ken wondered how he could explain it being on the ground. But, before he had a chance to explain, his boss shouted, “I want to know right now where that came from!” Ken calmly picked up the gauge, turned it over, and read aloud from the manufacturing stamp, “Green Bay, Wisconsin!” At first his boss was speechless, but after a minute he smiled and nicely asked, “Can you make sure it gets put away, please?” From that day on, he treated Ken with respect and realized that there are better ways than anger to get the job done.

Didn't see last week's top solutions? Check them out here!

References are a vital part of your job search because they can attest to the quality of work you do and your work ethic. Your references should usually be individuals who are familiar with your work history and know enough about you that they can give valuable and detailed feedback to a potential employer. When possible, your references should also be people who are influential in your industry. Some examples of possible references you could use include former bosses, professors, supervisors, co-workers, and customers.

Once you’ve compiled a list of people who meet the qualifications and you are sure they will represent you well, you need to ask them if they’d be willing to be a reference for you. If you’re a little unsure on how to approach a potential reference, check out these tips to help get you started.

Contacting them? Phone calls, e-mails, or lunch meetings are all great ways to contact someone to be your reference. But, consider your relationship with a potential reference when deciding the best way to ask them. For example, if you aren’t on a first name basis with a former professor, or if you know their schedule is very busy, then meeting for lunch might not be the best option. Sending an e-mail and following up with a phone call might be a better option.

If you have a mentor, consider making a phone call to them rather than sending an e-mail because chances are you know them well and a phone call allows you to be more personable. There are many ways to contact a potential reference, so be sure to pick the one that’s right for the relationship you have with the individual.

What do I say? When asking someone to be a reference, there is specific information you want to make them aware of. Tell them why you chose them as a reference, what career choice you have chosen, and which potential employers might be contacting them. Give them a copy of your résumé and go over it with them. Be sure you have their correct contact information, company, and title. Also make a sidenote of how they prefer to be contacted. Inform them about what you have been up to and what you’re currently doing. Remember, the more information you give them the easier it is for them to recommend you to a potential employee. And make sure you thank them if they are willing to be a reference for you.

How do I follow up? After you’ve gotten permission to use someone as a reference, send them a thank-you note. This simple gesture will show them how thoughtful you are and will let them know you are grateful for their influence and impact in your life.

A good reference can go a long way to helping you land your dream job. So make sure you provide them with the information they need to give you the best recommendation possible. And, be sure you follow up to let them know how much you appreciate their willingness to be an advocate for you.

Other Resources:
Top Ten Go-To People For a Good Job Reference
5 Steps to a Brilliant Reference List

Daily Archives: August 18, 2010