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Ask a Recruiter: Your Questions Answered—Part 1

By Job Journey on Thursday, April 19, 2018

Everything you wanted to know about the recruiting process.

Last month, we asked readers what they wanted to hear about from recruiters. The response was huge.

The same few questions kept popping up again and again, so we decided to feature them in a two-part blog series. We took your questions to our top recruiters, and they replied with expert responses.

If an employee asks for a staffing company to help them find a new job, do they tell your current job that you are looking for work elsewhere or keep that information confidential?

All our recruiters agree that keeping the job search confidential is key. They never notify your current employer that you’ve started the job search, and they recommend that you keep quiet on the topic as well.

“It would depend on the situation. I have found that when a layoff is imminent, managers know and understand that their cohorts will be looking and interviewing at other companies. If this is not the case and business is ‘good,’ I would advise against letting your manager know that you are looking for work.” —Desiree Stevens, Littleton, CO.

“In my experience, many applicants ask that we do not contact their current employer in fear of losing their job. Last week, a coworker of mine was working with an associate who was looking to leave their current employer. The employer overheard a conversation that took place at work and fired them for it.”—John Calabrese Jr., Utica, NY.

Why do companies require a college degree when it isn’t necessary for the job?

Many companies use a college degree as a baseline. Sometimes a degree is indicative of passion and hard work. However, that doesn’t mean that you might not be able to make up for the lack of a degree in other ways.

“Sometimes this is a company policy. I tell people to never let it deter you in applying. Many clients will take on-the-job experience in lieu of a degree.”—Shannon Jacoby, Bellingham, WA.

“Some positions may require a degree for specialized positions, for example, a mechanical engineer. For other positions, completing a degree signals to an employer that you are a person who is determined to see a task through and committed to doing so.”—Desiree Stevens, Littleton, CO.

Why do some companies/staffing companies continue to post jobs that have already been filled ?

This one’s a bit complicated. When it’s a posting from a staffing company, it could be that the same position is being offered at multiple companies. In addition, some job listings are purchased for a certain amount of time and will stay online regardless of being filled or not.

“A lot of the time, for a staffing company, there is more than one job available or the same job is available with a different company. Also, when a job is posted, it usually has an ad run time of 30+ days to attract the most job seekers. Even if they find an applicant before that time, the ad will continue to run.”—Heather Buster, Texarkana, Arkansas.

“Our office often leaves jobs up on the job boards just in case the candidate who was chosen doesn’t work out. It is good to have extra candidates in our back pocket if we need them. We also use the same strategy for jobs that we may not have now but know we will get soon, so we can cut down on the time it takes to fill the position.”— John Calabrese Jr., Utica, NY.

Have any more questions for our recruiters? Let us know in the comments below!

Job Interviews

Ask a Recruiter: Interview Blunders

By Job Journey on Friday, April 6, 2018

Read on for lessons learned from what NOT to do.

Interviews are hard. You’re being tested not only on your skills, but also on who you are as a person and how your unique personality might work with the company in question. There are so many variables. What will they ask me? What should I ask them? What experience is relevant?

Plenty of prep time and research can eliminate many of these questions. However, regardless of preparation, there are a few basic rules of etiquette to keep in mind. Dress in accordance with what your interviewer asks for. Don’t interrupt your interviewer. Be kind and courteous. Don’t try to hide a barking puppy under your shirt. Wait, what?

That’s right, that happened. Some applicants bring a little extra something to the interview. We asked a few of our top recruiters for stories about the more outrageous interview experiences they have had.

Working Isn’t My Thing

One of our staffing consultants recently dealt with a strange occurrence. An applicant came in with a standard resume. Everything seemed above board. However, the first thing he said was “I get that some people are motivated by hard work, but that’s really not my thing.”

Honesty is great, and you should be truthful when speaking about your experience in an interview. However, most employers aren’t going to hire someone who doesn’t want to work. They have plenty of other candidates, and odds are that most of them didn’t say they don’t like to work. Even if you’re just working for a paycheck, there’s no need to mention that in an interview.

Batman Needs Me

Another staffing consultant recalled an incident that started off normal enough but immediately fell apart. A candidate came in for a 2 o’clock interview 15 minutes early. However, before the interview could get started, he left. He returned 20 minutes past his scheduled interview time and, when asked about the reason for his rapid departure and subsequent return, he said he “had to sell comic books.” Oh, and his mother was now accompanying him; he was not a teenager.

Your interview starts before you’re even in the room. Everything you do in the waiting area can have real consequences. Yelling on the phone, treating the front desk coordinator badly, and, yes, leaving without any notification—these are reasons to write you off as a candidate.

Coming back and expecting to fit into what was already a busy schedule is an even worse idea. If you do have to leave for any reason, notify the receptionist and attempt to re-schedule via email. However, save this for true emergency situations—there’s no guarantee you’ll get a second try.

Chad Truly Felt Chad Had the Skills for the Job

One staffing consultant had an interview that was unsettling, to say the least. A candidate walked in; let’s call him Chad. Chad immediately began explaining his experience to the staffing consultant. However, Chad repeatedly spoke about himself in the third person. Caught off guard, the staffing consultant had to take a few minutes to realize what was going on. When he asked Chad why he was talking about himself in the third person, Chad said he hadn’t even realized that was happening, and attributed it to being nervous.

Although it’s easy to blame Chad for his odd attitude in this scenario, there are plenty of other candidates who fall into similar pitfalls. This is due to a lack of interview training. Many candidates don’t know their strange interview tics because they’ve never been told about them. To avoid this problem, practice interviews with friends or family. That training will come in handy!

Job Genius

Want to make sure you never make any of these mistakes? Looking for a one-stop-shop for all your interview and job search questions? Job Genius is here to help.

Covering everything from the job market forecast to your resume, subsequent interview, and more, Job Genius is the perfect place to start (or kick start) your career.

Have questions about what NOT to do in an interview? Let us know in the comments below!

Ask a Recruiter

How to Impress a Recruiter

By Job Journey on Tuesday, February 27, 2018

Top tips from working recruiters

Many job applicants express frustration with the post-interview process due to not receiving any follow up. They want to know what they can do to improve future interview performance. However, interviewers are unable to provide this information, often because of potential legal issues or simply not having the time to write personalized letters for each applicant.

At Express Employment Professionals, our recruiters interview numerous job seekers every day. They know what works and what doesn’t, at both the staffing agency and client levels. We asked our top recruiters to tell us what they look for in job candidates, as well as characteristics job seekers should avoid.

What Makes a Great Job Candidate?

Preparation

A promising candidate is one who arrives to an interview (either by phone or at the worksite) fully prepared.

“They come with a resume, references, and any supporting documents or credentials that could potentially give them a step up in the hiring process,” said Shannon Jacoby, a recruiter at the Bellingham, WA, Express office. “They know what they are applying for, they have done research on the company, and they know how they could fit into the organization.”

Attitude

A candidate should also be friendly and personable. This is your chance to make a good impression.

“I like candidates that have friendly, personable attitudes,” said Carlos Delafuente from the Portland, OR, Express office. “I should be able to tell that they are reliable, punctual, and dependable. They can impress me by showing that they can hold a normal conversation, that they have a sense of humor, and optimism.”

Honesty

“Ideally, a great job candidate should have a relatively stable work history,” said Desiree Stevens of the Littleton, CO, Express office. “However, we understand that there may be mitigating circumstances as to why a position ended. Be honest about those reasons.”

If you’re looking to contact a staffing company, be truthful with what you know and what you want.

“Being honest about your skills is huge,” Stevens said. “That helps us market the candidate to clients. If the candidate lies about the level of proficiency in a particular program and they’re placed in a position that requires it, it not only makes us look bad, but the candidate as well.”

What Makes a Poor Job Candidate?

Not Being Prepared

There is no way to hide a lack of preparation. And if you aren’t prepared for the interview, then why would a recruiter think you would be prepared on the job?

“An unprepared candidate is more difficult to place,” said Lee Cox from the Woodbury, MN, office. “If a job candidate has no idea what they want to do, or has done little or no research about the field or position, I have no reason to expect them to perform well on the job. A candidate should know the company inside and out—their job duties, distance they are willing to travel, their minimum required wage, etc.”

Unprofessionalism

An interview is a chance to impress. Regardless of how casual the interview is, what you may see as overdressing could show how serious you are as a candidate.

“Just the other day, I had an administrative candidate come to her interview in see-through leggings, a baggy sweatshirt and gym shoes,” Stevens said. “I expect, at the very least, dress slacks, a blouse or blazer, and dress shoes. Shirt and tie aren’t necessary, but are a good indicator that the candidate cares about first impressions.”

Never talk over your interviewer or insult a previous employer.

“Talking over me while I’m asking a question is an indicator that the candidate has passive listening skills or thinks they already know what I have to say and has no reason to listen to what I am saying or asking,” Stevens said. “And as for bashing employers, there’s a way to tactfully state why you left a positon. Instead of saying ‘My boss was a jerk,’ note that management didn’t see eye-to-eye with you on your vision for the position or the company.”

Oversharing

Showing the interviewer why you’re right for the position is important. A great job applicant understands how to do this quickly and succinctly.

“Don’t take 20 minutes to answer the first interview question,” Jacoby said. “Focus on how your experience applies to the job, not on covering everything you’ve ever done. Answer each question quickly and succinctly.”

“Try not to bring personal issues into the interview,” Delafuente said. “Instead of talking about your personal life, focus on the professional.”

Know What You Want

Getting a job isn’t easy. Applicants know that. But the key to a successful interview is knowing as much as you can. Know the company’s history and culture. Know what you want, both in terms of your career and your monetary requirements. Know yourself and your personality, and how that plays in an interview.

Questions for our recruiters? Ask them in the comments below!

Ask a Recruiter

Ask a Recruiter: How to Highlight Experience Over Tenure on Your Resume

By Job Journey on Friday, January 20, 2017

When it comes to preparing for a job search, acing interviews, and creating resumes, we know you have a lot of questions. To help answer your job search questions, our very own industry experts at Express Employment Professionals are posting their answers here on the Movin’ On Up blog.

Question: Help! I’ve been laid off from my last two jobs in the span of one year due to budget cuts, and I’m back on the job search. How should I format my resume to make my skills stand out to recruiters rather than tenure at companies?

Answer: There are two types of resumes that job seekers commonly use; chronological and functional. In your situation, I’d suggest creating a functional resume.

A functional resume will focus on your skillsets and how they might transfer to the role you are applying for, whereas a chronological resume typically lists the most recent positions that you’ve held. It’s important that you do your homework when building a functional resume.

I would suggest tailoring each functional resume you send to the specific role in which you are applying. List those skillsets that are clearly desired from the job description or were noted during a conversation with the recruiter or hiring manager. Then help draw the commonalities between their job description and your background.

Thank you to Joe from Express for providing the above answer! The Movin’ On Up blog has featured articles on how to create and when to use functional resumes. In the changing workforce where more people are spending less time with one company, a functional resume format can help your resume stand out and keep it from heading straight to the trash can. See what a functional resume looks like.

Or if you can’t decide which resume format to use, try both!

Do you have a question about the job search, hiring, or recruiting process? Now’s your chance to have your question answered by industry professionals who find, interview, and hire people every day. Ask your question in the comments section below and check back soon to read what our experts have to say!

Job Interviews

Ask a Recruiter: When to Disclose a Disability

By Job Journey on Monday, October 24, 2016

When it comes to the workplace, we know there’s a lot to learn. We want to help by answering your questions, so our very own industry experts at Express Employment Professionals have offered up helpful answers right here on the Movin’ On Up blog. Here’s our next installment!

Question: When should you disclose a disability?

Answer: The simple answer is— you are under no legal obligation to disclose a disability. In many cases, it may never be necessary to do so.

The best time to disclose a disability is at the point that you see a need for accommodation. Your resume or cover letter is not the place for this information, unless it is central to the organization or to illustrating your benefit to the company.

If you will need an accommodation during the interview, such as an American Sign Language interpreter, wheelchair access, or other assistance, it’s best to inform your interviewer prior to meeting for the first time.

During the interview, you may wish to disclose if your disability is visually obvious or explains a gap in your employment history. If your disability is not immediately visible, you might wish to inform your employer after you’ve been hired and had some time to build rapport.

When you do let your new employer know, be prepared to propose an accommodation, focusing primarily on benefits and solutions. Just as with any conversation with your employer, be sure you have prepared yourself with information and a plan.

Thank you to Amy from Express for providing the above answer!

Movin’ On Up is brought to you by Express Employment Professionals.

Ask a Recruiter

Ask a Recruiter: Using Volunteerism on Your Resume

By Job Journey on Wednesday, June 15, 2016

Listing volunteer efforts on your resume can seem a little tricky. And, some may wonder if it’s even worth it? We know there’s a lot to learn, and we want to help by answering your questions. Our very own industry experts at Express Employment Professionals have offered up helpful answers right here on the Movin’ On Up blog.

Question: How do recruiters view volunteer experience on a resume?

Answer: Recruiters are people, just like everyone else. To that end, each recruiter will probably view previous volunteer work in their own unique way. At the end of the day, most recruiters are paid by clients to find the best candidate based on skill sets that are defined by the client. If the skill sets are very specific, and experience crucial, volunteer experience most likely will play a small role in the recruiter’s decision to present a candidate or not. That being said, it’s still important to include.

In my experience, volunteerism can take center stage in other places during the hiring process. First, it can be a differentiator between yourself and another equally qualified candidate. Adding volunteer service tends to show how well-rounded a candidate is, or illustrates that they share time and abilities outside of the office. Often, for recruiters, making a great placement is about a culture fit or soft-skills fit, not solely based on past work titles. Volunteerism is a great way of illustrating your soft-skills to a recruiter or a hiring manager.

Additionally, if you are just entering the marketplace (think no experience or little experience) or you are changing seats in the marketplace (new industry, new specialized area, etc.), volunteerism can be a great way to show that even though you don’t have experience in a certain role or industry, you have picked up transferable skills while being a solid community member and giving back your time.

Finally volunteerism is a great conversation starter. If you’re interviewing with a company that is civic minded, and you’re passionate about volunteer work, share that enthusiasm during the interview. Employers in today’s marketplace want employees who get excited about working toward a goal bigger than themselves, and that’s what volunteering is all about!

Question: What are some tips for listing volunteer experience on a resume?

Answer: Unless you are new to the marketplace and volunteer work is the majority of your experience, I believe it’s best to keep it simple. List the organization, dates you’ve been associated, and possibly one sentence about the work you’ve been doing with the organization. When you can work in lessons learned from volunteering during the interview itself, it’s more impactful than listing volunteer experience on the resume.

If you’re someone who has lots of volunteer experience, don’t feel like you need to share every organization you’ve been a part of! In most cases, being affiliated with 10 or more civic organizations won’t necessarily gain you any more street cred than listing two or three. Pick the organizations in which you’ve invested the most time in, or the two or three that you’ve most recently been affiliated with.

Thank you to Joe Paquette from Express for providing the above answers!

Ask a Recruiter

Ask a Recruiter: How to Follow Up After an Interview

By Job Journey on Monday, May 18, 2015

Navigating the job search, acing interviews, and creating resumes can be challenging. We know there’s a lot to learn about these processes, and we want to help you by answering your questions. Our very own industry experts at Express Employment Professionals are posting their recruitment and hiring answers right here on the Movin’ On Up blog.

Question:
In the third installment of our series, “Ask a Recruiter,” we’re excited to feature a question from Movin’ On Up reader Sam.

Sam asks, “I always feel like I’m being too pushy when I follow up after an interview. When is the appropriate time frame for a follow-up, and what are the best methods for doing so?”

Answer:
This is a great question! Unfortunately, there isn’t one single strategy that will work for all instances. Some recruiters might find your follow-up instincts pushy, while others may be thankful that you’re staying in contact. That being said, setting appropriate expectations during the initial conversation is the key!

One good practice for establishing these expectations is to discuss the next steps with the interviewer before leaving the interview. By doing this, your call or email won’t come as a surprise. Instead, it will be clear that you’re simply following up as the two of you discussed. Ask the interviewer what their preferred method of communication might be, and what their timeline for filling this position looks like. You should also relay to them what your expectations for feedback might be, and discuss your communication plan should the process exceed that timeline.

If your expectations aren’t the same as the interviewer’s, this is the place where they can help re-align what will happen next, and when. Get their permission to follow up at a certain date and time, and then reference that permission when you speak to them again, or on any voicemail or email you send.

Another issue that can arise when proper expectations haven’t been set is that one party ends up doing all of the communicating. This is where that “pushy” feeling comes into play. Have you ever found yourself doing this? You call, leave a message, call back again, leave another message, send a couple of emails, and still don’t hear anything back from the recruiter. How frustrating! I’m a firm believer that the squeaky wheel gets the oil, but it’s also very easy to overdue your follow up. If you leave a voice or email message, give that recruiter time to follow up with you. If you try to reach out to them again, say within 24 hours, try not to leave a second voicemail. Recruiters often have many job orders they are working on at one time in addition to a very wide assortment of other tasks they must accomplish each day. If you’ve set expectations correctly, and followed up as you said you would, you’ll hear from them as soon as they’ve got news to communicate!

Thanks for asking, Sam! And thank you to Joe Paquette from Express for providing the answer!

Check out previous installments in the “Ask a Recruiter” series:

Movin’ On Up is brought to you by Express Employment Professionals.