Tag Archives: expectations

Your Dream Job: Expectations vs. Reality

keep_your_cool_webNo matter what your dream job is, most people have similar expectations of that position they desire. And, while you should absolutely pursue your dreams, it’s important to manage those expectations and balance them with reality.

Expectation: I will love everything about my dream job.

The reality is there are ups and downs in every job. Even the most seemingly perfect dream job has the potential for trade-offs, especially when you’re starting out in that dream role. While it’s important to not limit yourself in your job search based on your mental list of “must-haves,” be sure you know what your priorities are. Is a flexible work schedule on your dream job wish list? Is it more important than another aspect? It’s important to be realistic about your dream job and understand it may not encompass everything you desire, but it may have enough to keep you fulfilled.

Expectation: There is only ONE dream job for me.

The reality is that there are a variety of jobs you might thrive in, so don’t limit yourself! What you think of now as your dream job may change in the next five to 10 years. Think back to what you wanted to be when you were in kindergarten. Is it the same as what you want now? If it is, that’s great! If not, don’t worry about force-fitting yourself into just one dream job. You may find your true dream job during the search for what you originally desired. Keeping an open mind is important when pursuing a dream.

Expectation: I won’t have to change much/anything to get my dream job.

The reality is you may have to relocate, learn a new skill, or make some sacrifices to land your dream job. The probability of attaining that job is low until you step out of your comfort zone. While it would be nice to step into your dream job on the first try, it usually takes years of hard work and determination. In the meantime, use your current job to build your skills and continue pursuing that dream of yours.

You may also quickly realize that your dream job isn’t possible where you live. Determine what it will take to get where you want to go. If relocating immediately isn’t an option, take advantage of what you have now to move along your path toward that dream career.

Have you landed your dream job and been faced with a reality that doesn’t match your expectations? Share with us in the comments section below!

Movin’ On Up is brought to you by Express Employment Professionals.

Everyday Habits That Make You a Better Leader

habits_better_leader_webBecoming a great leader doesn’t take a lifetime of work. Rather, there are everyday habits you can start right now that will help you learn to successfully lead others. From communicating effectively to being courageous in the face of adversity, these tips can help you mold yourself into the leader you want to be today.

Learn to set clear expectations.
It’s fair to say that no one can read minds. So, it’s especially important to make sure you are setting clear expectations before starting a project or delegating an assignment. If you’re leading people on a project, ensure you’re being precise, both verbally and in writing, about what is expected and when you expect the work to be completed. If you’re being assigned a task, make sure you ask questions that clearly establish the expectations of your job before you start. By clarifying expectations, you decrease the opportunity for problems to arise and make it easier to deal with them when they do.

Focus on people.
If you’re a supervisor or a leader of others, it’s important to visit with your teammates on a frequent basis. Investing time in your co-workers helps grow your team and build trust, accountability, and understanding. And strengthening your relationships with those you lead helps you give important feedback during annual reviews. If you aren’t in a leadership position yet, the same rules apply. Getting to know your co-workers and being someone people trust is a great way to help you move up the ladder and get noticed.

Get involved.
One of the easiest ways to gain experience, network, and build your resume is through volunteering. When you give your time to help with community service or an organization that’s important to you, you’ll gain valuable relationships, enjoy the feeling of giving back, and gain skills you may not have otherwise. You may also learn how to lead others, which can be a valuable tool back at the office.

Be brave.
When faced with difficult decisions, leaders have to be brave. In fact, employees will often look to how a leader behaves during turbulent times before deciding how to react themselves. When you’re faced with adversity in the workplace or at home, take a deep breath and consider your options before moving forward. Remember to assess the outcomes of your decisions to learn from your mistakes and celebrate your accomplishments.

Know yourself.
According to Forbes, 90% of top performing leaders possess an abundance of self-awareness. Having a strong sense of self-awareness means you have a clear image of yourself, which includes your leadership style, strengths, weaknesses, and skills. You know where you can improve, and you know where you shine. Once you develop stronger self-awareness, you can craft a plan for improving areas that need work.

Hold yourself accountable.
When things go wrong, it’s easy to blame someone else. But, great leaders know when they’re at fault. Instead of shifting the blame to someone else, own up to your mistakes and any role you had in the problem. Don’t be afraid of what may happen when you’re honest, and never point the finger at those who are not at fault. Furthermore, be there to back up those who need you when things go wrong.

Love what you do.
When you’re passionate about something, it shows. And often, it’s contagious. Take time to be thankful for your job and gain enthusiasm for what you do so others can pick up on your energy. Strive to share the passion you have for your work with others before boredom and apathy take over your team.

How do you prepare yourself to be a successful leader? Share your tips in the comments section below.

Movin’ On Up is brought to by Express Employment Professionals.

Building Important Relationships Through Mentorship

building_relationships_through_mentorships_webMentorships have been around for centuries as a way to build personal development and growth. According to Mentoring.org, mentoring “guarantees young people that there is someone who cares about them, assures them they are not alone in dealing with day-to-day challenges, and makes them feel like they matter.”

In fact, research confirms that quality mentoring relationships can help young people in various areas of life, including personal, academic, and professional.

Key Factors for Positive Mentorships
Since mentoring relationships are so beneficial, it’s important to understand what goes into a successful mentorship. According to research, most of the mentors in failed mentoring relationships hold a belief that they should reform, or fix, their mentee. Alternatively, almost all of the mentors in successful relationships believe their role is to support the mentee, or help them develop and grow.

The Hamilton Fish Institute, a research organization for safer schools, revealed 10 important features of successful mentors, including:

  • Be a friend.
  • Have realistic goals and expectations.
  • Give the mentee a voice and choice in decisions.
  • Be positive.
  • Let the mentee have control over what you talk about.

In order to better prepare yourself for a mentoring relationship, whether you’re the mentor or mentee, let’s dig a little deeper into three of those features.

Be a friend.
Mentors can be anyone of any age, gender, ethnicity, education or professional level, or background. For example, Big Brothers Big Sisters of America helps volunteers connect with youth in need of guidance and support. The key to being a great Big Brother or Big Sister is being a friend first. Leadership, guidance, advice, and trust come much easier when a friendship is already established.

If you are looking for a mentor or already have one, it may be difficult to build trust initially. But, if your mentor’s intentions truly are to help you grow and develop, trusting their advice and action plans can help you get where you want to be in your life, education, or career. And remember – it’s important to look at your mentors as friends, but it’s equally important to respect them as authority figures.

Have realistic goals and expectations.
As with all new ventures and relationships, it’s important to set realistic expectations. If you go into a mentorship with the goal of changing your mentee, but your mentee’s goal is to stay on the same path they’re already on, there are going to be disagreements and frustrations. Mentors should focus on establishing a positive relationship built on trust and friendship first. From there, the mentee and mentor can set expectations together.

Mentees should also approach the relationship with realistic expectations. If your mentor is a business leader, it may not be realistic to expect you’ll land a job with their company because of your connection. Instead of facing possible disappointment in the future, discuss your expectations up front. That way, you’ll be on the same page and you can set goals that will help you develop and grow.

Be Positive
Compliments and positive attitudes can go a long way. As a mentor, it’s important to offer praise and encouragement to help build your mentee’s self-esteem. Instead of criticizing mistakes, try to be supportive and ask how you can help the situation. According to the Hamilton Fish Institute, “One of the most important things you can do as a mentor is to help your mentee develop self-esteem and self-confidence.”

Likewise, being positive applies to the mentee as well. If you have a mentor, always be courteous and appreciative of their time and advice. You may not always agree with their suggestions, but it’s important to remain positive when you explain your opinion. When both people in a mentorship are positive and respectful, much more can be accomplished.

How do you build successful mentorships? Do you have a mentor? Are you a mentor? Share your story in the comments section below!

Movin’ On Up is brought to you by Express Employment Professionals.

Why Customer Service Matters in Any Role

customer_service_matters_webNo company is too big or too small to avoid the effects of customer interaction with current, new, or potential customers. If a company has good customer service, people will assume they also have good products.

And since customers will remember if they have a bad experience with you or your employer, it’s extremely important to maintain a positive attitude and provide excellent customer service every day. To help you put your best foot forward, take a look at these reasons why customer service is important. Then, check out a few quick tips to remember when you interact with customers.

Positive customer service can help your career path.
Employers keep a close eye on their employees to ensure they are doing great work. This means you have a perfect opportunity to stand out and shine in your role. Show up to work on time, maintain a positive attitude, answer customers’ questions quickly, be helpful, and go the extra mile when you can. It may seem like a lot of work, but when your employer notices how important customer service is to you, it may lead to promotions, raises, bonuses, or other rewards. And if you’re on a temporary assignment, great customer service can even lead to a permanent job.

Good experiences lead to return customers.
Customers who have positive interactions with employees and experience a high level of service will likely return to the business. If you went to a restaurant that had poor service, would you return? Most likely, the answer is no. Likewise, if you went to a restaurant with exceptional service and a positive atmosphere, chances are good that you’ll return. The same goes for customers who visit your workplace. In fact, a study by InfoQuest found that a totally satisfied customer contributes 14 times as much revenue as a somewhat dissatisfied customer.

Customer service can separate you from the competition.
Companies must compete for business, and customer satisfaction can be the one thing that sets them apart. If there are two businesses that sell similar products, but one has a poor customer service record, which business will likely receive the most customers? The one with the better service, of course. Today, reviewing companies and receiving recommendations for businesses is easier than ever. Even one poor customer service interaction can lead to a negative review, which could lead to lost customers.

Happy customers can lead to a happy work environment.
When a company keeps its customers happy, it usually creates a trickle effect on employees. According to Forbes, positive customer interaction leads to great work, which “leads to greater productivity, less absenteeism and turnover, and reduced retention costs.” If your supervisors and co-workers are as determined as you are to be great every day, your work environment is sure to improve. As Forbes states, “Often, doing things for your customers also works better for you.”

Now that you know how important customer service is, how do you make sure you’re doing your best?

Evaluate your own customer service experiences.
When it comes to how people interact with your company, it’s about more than products. People are interacting with you, and they expect to have a positive experience. Taking the time to be courteous and respectful goes a long way. Think about your own experiences and the businesses that left you either smiling or steaming. Consider adopting the positive elements from those experiences so you can help your customers enjoy the interactions they have with you.

Be positive from the start.
Excellent customer service begins with the first word you say. Whether it’s a greeting as customers walk in the door, an exchange over the phone, or the opening line in an email, you set the tone for your customer interaction. Remember to smile, offer assistance, and speak clearly in all communications.

Lend an ear.
It isn’t always easy to be on the receiving end of customers’ frustrations, especially when you are not to blame. But, attentive listening can be a catalyst for breaking down barriers and creating a fix for the situation. When you listen politely to a customer, you help them feel valued and may be able to solve their complaint more effectively. Remember to ask for assistance from your supervisor if a complaint is out of your control or you cannot remedy the situation.

Follow up in a timely manner.
When a customer has a question, always be as helpful and quick as you can. If you don’t know the answer, let the customer know that you will find out as soon as possible and follow up with the answer they need. If a customer has a complaint you can’t resolve, let your supervisor handle the situation, but be sure to follow up with the customer to ensure they received the help they needed.

Exceed expectations.
Whenever you can, go above and beyond. Anticipate your customers’ needs by offering assistance, making suggestions, or following up with them. Impress your supervisor by exceeding quotas, asking if you can help with additional tasks, or offering to stay late if the workload is overwhelming. When you go above and beyond, customers will notice and may even tell your supervisor. As much as a positive review can help a business, it can also help your career.

How do you maintain excellent customer service? Let us know in the comments section below!

Movin’ On Up is brought to you by Express Employment Professionals.