IT | Journey

Express Employment Professionals employs more than 335,000 workers in the United States and Canada each year, and they all have a story to tell. They represent a diverse group of workers with different skills, backgrounds, and traditions that have a global impact on the economy. Our associates come from all walks of life and hold with them true stories of inspiration.

As we continue our series highlighting Express’ associates, we look at an associate who chased after opportunity and found that dream in an unlikely situation. Sometimes you may not start where you expect, but a solid work ethic and determination can help you end up where you want to be.

Jomon Raju
Jomon graduated from college in 2010 with a computer sciences degree, but was having trouble finding a job in the IT field. As time went on with little to no position openings, he needed some sort of income until he could find a job in his field. One day, Jomon was driving down the highway and saw a sign for the downtown Fort Worth, TX, Express office, advertising openings for call center positions.

He jumped on the opportunity, applied, and was initially placed in a warehouse position he worked for six months. While working there, his supervisor found out that Jomon had a computer sciences degree. The supervisor contacted the vice president of IT to let him know about Jomon and his education. The VP and his group set up an interview with Jamon and were very impressed by his hard work and dedication. Even though the IT group concluded that Jamon didn’t have experience in the particular application they work with, they decided to invest the time in training him.

With training from the IT department, Jamon’s hourly rate increased by nearly 300%! He’s been working on the documentation of their processes and the IT department has been very pleased with his performance. They’re now training him on their applications in hopes of having him on their development team.

“I never thought I’d find an IT position by taking a warehouse job,” Jomon said.

Express takes pride in the accomplishments of those individuals who come to us for work. Without the skills and talents our associates provide to employers, Express wouldn’t be what it is today. If you’re an Express associate and know a fellow associate who would be a great candidate for our associate spotlight, let your Express office know. If you have an Express associate you’d like to feature on Movin’ On Up, let us know in the comments below.

We’ve all been there; the point of no return when technology has turned its back on us, leaving us high and dry. As frustrating as this scenario is, it is not uncommon, especially in the workplace. Keeping your cool when dealing with misbehaving or unresponsive technology is an important step on the path to staying sane at work. Although it is tempting to immediately call Information Technology (IT) when a computer crisis occurs, try following these steps before picking up your phone for quick and easy fixes.

1. Reboot: Yes, this idea is as basic as it sounds but you’d be surprised how many employees don’t try this simple step before calling for help. If your computer is giving you trouble, try turning it off and back on again. Believe it or not, at times computers get confused just like us. This confusion can sometimes result in the computer attempting an incorrect action and receiving an error message. The reboot will potentially clear your computer of confusion and save you an embarrassing phone call.

2. Check the plug: If you’re having trouble with one of the accessories attached to your computer, confirm that the hardware is plugged in and turned on. For example, if you are receiving error messages when trying to print, check out the printer. Is it plugged in correctly? Did you try plugging it back in? Is it turned on? If it’s a printer, does it have paper? Answer all of the basic questions you can think of because these are the preliminary questions IT will ask you. The closer you look at your hardware, the smoother your phone conversation with support will be.

3. Force quit: This quick and easy step may be the answer to all of your questions. For PC users, this command is known as Ctrl + Alt + Delete, while Mac users select Command + Option + Escape. Forcing your computer into this action will allow you the opportunity to look at your Task Manager. Task Manager will show you all the programs currently running, as well as those that aren’t responding or “frozen.” If you do have an unresponsive program, you will be able to manually quit via the Task Manager and, hopefully, free up your computer’s ability to run smoothly.

4. Support forums: Check out online support forums that offer general support and answers for your computer. Whether you’re a Mac or a PC, you should be able to find answers to basic questions others have had in the past. The research may also help you become more familiar with your technology, teaching you things you didn’t know before.

5. Gather information: If you have exhausted all other means and still need to call IT, know some basic information about your computer before dialing. Be ready to give IT the type of operating system you’re running, what applications were open when the error occurred, when the problem occurred, what error message came up during your issues, and what you were trying to do. Depending on your office policy, there may be other information you need to know, including warranty information, purchase date, and the serial number. When in doubt, gather what you can, call IT, and ask to call them back if you need to collect further information from your supervisor.

Without question, technology enhances life and makes our workload easier. That being said, it can also cause quite a few headaches when errors arise. Knowing these simple steps when trouble comes will save you time on the phone with IT.

Tag Archives: IT