Champion Excellence During Customer Service Week

Smiling woman in a headset at an office desk, with two colleagues in the background.

Hiring empathetic, efficient, and communicative Customer Service Representatives is vital to providing good service and maintaining your business’ reputation. Recognizing dedicated employees in these positions is just as important, and there’s no better time than during Customer Service Week, Oct. 7–11.

History of Customer Service Week

Customer Service Week, held the first full week of October each year, has been celebrated since 1987 and was proclaimed a nationally recognized week by the U.S. Congress in 1992. Customer Service Week is now observed by companies and organizations worldwide, with 60 countries participating in 2023.

Why Celebrate?

Customer Service Representatives have a unique responsibility to connect with customers and clients, often when the caller needs assistance or has experienced dissatisfaction. Great customer service can turn around a bad experience.

Ideas to Recognize Customer Service Workers

  • Write a sincere thank you note
  • Cater lunch, send food delivery gift cards to offsite employees, or offer reimbursement for lunch on their own
  • Give a small gift
  • Share your appreciation for each person and the unique traits they bring to your company

About Express

Express helped 69,300 job seekers find Office Services jobs in 2023 and puts more than 16,000 people to work in Call Center and Customer Service roles across more than 3,600 companies each year. If you’re hiring for Office Services roles, contact the office nearest you to learn more about finding your next hire.

Promotional graphic with a cheerful man in a red polo shirt wearing a headset, representing office staff, with text encouraging customer experience improvement through hiring. Express Employment Professionals logo present. Text says Crafting great customer experiences with your business requires talented office staff. Let Express help build your team! Express Employment Professionals Contact us today!

Last Updated on October 30, 2024