poll | Journey - Part 10

Poll: What Is the Key Factor That Contributes to Your Job Satisfaction?

By Job Journey on Wednesday, January 27, 2016

The beginning of a new year is a great time to renew your focus on important goals, whether they are personal or professional. From losing weight to saving money, many people will create resolutions and develop plans to stick with them this year. Now that 2016 has begun, your job search efforts may be a renewed priority and you may find yourself applying to more jobs and landing more interviews.

If you plan to focus on your job search this year, it’s important to recognize and understand the factors that contribute to your job satisfaction so you know the job you’re trying to get is the right one for you. We want to know what those key factors are in your life.

Movin’ On Up is brought to you by Express Employment Professionals.

Reader Surveys

The Results Are In: How Does Your Company Ensure Great Customer Service?

By Job Journey on Monday, January 4, 2016

Employees are often seen as the face and voice of a business. Because a company’s success may depend on the image it portrays to customers, we asked how the company you work for ensures that you and your co-workers maintain a great level of customer service.

The Results
Our poll revealed that the number one way companies ensure great customer service is by providing training and onboarding for new hires. Twenty-three percent of respondents selected this option, which specifies that training is thorough enough to explain the expectations of the company.

Another 18% reported that “employee development programs and education” are how their company ensures great customer service, followed by 17% who said “there are programs in place that award employees who provide extraordinary service.”

A combined 29% of readers selected two options that reveal “nothing extra is done” to maintain great customer service, which breaks down into the following reasons:

17% said “we have a poor customer service environment”
12% said “employees already provide great customer service”

Monetary incentives for excellent service aren’t as popular with companies, according to our poll. Only 7% of readers selected “bonuses” as a means for ensuring great customer service.

Lastly, 7% of readers chose the “other” option and left responses that included:

Excellent benefits
PTO to keep employees satisfied and refreshed
Communication
Daily meetings
Customer service depends on the employees you work with

Did we miss anything? How does your company ensure great customer service? Let us know in the comments section below!

Movin’ On Up is brought to you by Express Employment Professionals.

Reader Surveys

Poll: Do You Have a Mentor?

By Job Journey on Wednesday, December 30, 2015

Mentors are people who can help you in your career, professional network, and personal growth. The Huffington Post defines mentorship as a “partnership where a ‘mentee’ is assigned to a more experienced ‘mentor,’ who passes on valuable aspects of their own accumulated experience and wisdom for the benefit of the mentee’s personal and professional development.”

In short, it’s an invaluable relationship. And mentors can be of any age, profession, or education level. Since mentorships are so important, we want to know what kind of mentor relationship you have. Let us know by voting in our poll!

Do you think mentorships are important? How do you benefit from your mentor? Let us know in the comments section below.

Movin’ On Up is brought to you by Express Employment Professionals.

Reader Surveys

Poll: How Does Your Company Ensure Great Customer Service?

By Job Journey on Monday, November 30, 2015

Often, employees are the face and voice of a business. What people think about a company usually comes from the interactions they have with the people who work there. In fact, a recent survey by Accenture reports that 66% of customers switch companies due to poor service.

Since maintaining a positive image is important for any business to succeed, we want to know how your company ensures you and your co-workers maintain a great level of customer service. Let us know by voting in our poll.

Movin’ On Up is brought to you by Express Employment Professionals.

Reader Surveys

The Results Are In: How Do You Wish Your Company Showed Appreciation to Employees?

By Job Journey on Friday, November 6, 2015

The holiday season is quickly approaching, and many companies are deciding how they’ll show appreciation to their employees this year. In a recent poll, we asked Movin’ On Up readers how they wish their employers, or future employers, showed appreciation this time of year.

According to the results, 29% of respondents would most appreciate a cash bonus, while 23% reported pay raises would be better incentives. Aside from monetary gifts like gift cards (6%), 16% of respondents picked days off or shortened holiday hours as their top choice.

Holiday parties received 6% of the vote, followed by non-monetary gift items at 1%. An additional 15% of respondents reported that a combination of items would be best received.

Participants also selected “Other” and respond with their own thoughts, including:

“Work-life balance”
“Incentive vacation time for employees with no sick days”
“Well-developed systems”
“Better benefits”
“Company profit sharing”
“A turkey or ham at Christmas to take home”

An overwhelming majority of people requested one thing in particular – appreciation. Responses included:

“Praise and acknowledgement”
“Just to hear someone from management say, ‘Thank you for doing a great job’”
“Respect”
“A thank you would go a long way”
“I’ve never heard a thank you”
“Saying thank you or I appreciate you”
“Email or verbal appreciation on a regular basis”
“Recognition”

These results are not far from last year’s, which revealed that 27% of respondents would most appreciate a cash bonus, followed by 13% who selected pay raises, and 9% who chose days off. Last year’s results also revealed that appreciation would go a long way with today’s workforce. In 2014, 31% of those who selected the “Other” option wrote that they wanted appreciation from their supervisors. This year, that number rose to 42%.

The results of the Movin’ On Up poll reveal some of the most powerful gifts are the easiest to give. From a turkey at Christmas to a thank-you email, sincerity is the gift that keeps on giving this holiday season.

Movin’ On Up is brought to you by Express Employment Professionals.

Reader Surveys

Poll: What Are Your Job Market Predictions for 2016?

By Job Journey on Wednesday, October 28, 2015

With 2015 coming to a close, it’s time to reflect on the year and look forward to a new one too. Last year, we asked Movin’ On Up readers what they predict the job market to look like in 2015, and 35% said they believed the market was stable enough to try for a new job, followed by 27% who reported the market was going to get worse before it got better. Readers who were confident they’d get a job offer in 2015 made up 17% of respondents, while 11% planned to stay where they were in their career paths.

This year, as we look toward 2016, we want to know if your expectations have changed. Do you think the job market will grow, remain the same, or plummet? Do you feel the same way as our readers did last year, or did your year affect your outlook on 2016? Let us know by voting in our poll!

Movin’ On Up is brought to you by Express Employment Professionals.

Reader Surveys

Poll Results: What Factors Lead to Teamwork Breakdown

By Job Journey on Monday, October 5, 2015

Teamwork is an important part of any company’s success, and it’s a skill every job seeker should possess. But, not every team works perfectly. There are a number of reasons why teamwork can break down, and we asked Movin’ On Up readers what they thought was the biggest factor for teamwork break down.

With more than 400 votes, the results are:

(delete extra space) Poor leadership – 26%
Poor communication – 22%
Disengaged team members – 19%
Unclear goals – 15%
Narcissism/One-upmanship – 13%

In addition, 5% of readers selected “other” and cited reasons including:

Lack of recognition
Hostile work environment
Trust issues
Gossip
Attitude problems
Commitment
Lack of support
Unequal pay

According to a similar poll on Refresh Leadership, Express Employment Professionals blog for business leaders, employers agree. Business leaders cited the number one reason teamwork breaks downs as “poor communication” with 30% of the votes, and “poor leadership” with 26%.

Why do you think poor leadership and poor communication lead to teamwork breakdown? Share with us in the comments section below.

Movin’ On Up is brought to you by Express Employment Professionals.

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