Tag Archives: employee

Is Your Boss a Great Leader?

Difficult to earn and easily lost, trust and respect are two of the most important characteristics of great leadership. Workers look to their leaders for guidance and behavioral cues that influence the way they react to a given situation. So, the trust a workforce has for the people in charge greatly impacts productivity.

In fact, according to the 2017 Society for Human Resource Management (SHRM) Employee Job Satisfaction and Engagement Report, 61% of employees said trust in senior management is very important to their job satisfaction. Even more striking, only 33% said they were “very satisfied” with the level of trust in their organization overall.

So, what does it take to earn trust and respect from employees? Check out these five important qualities, and let us know if your boss (or past boss) has what it takes.

They leave the door open
Free and open communication is essential for building trust and respect. Open door policies take many shapes, but fostering an environment where employees feel safe coming to the boss with workplace concerns, new ideas, or even constructive criticism, show that a leader is receptive to and genuinely interested in understanding the situation on the frontlines of the business.

They believe consistency is key
From how a leader reacts to project challenges to how he or she reprimands individual employees, consistency in words and actions is a major part of building trust. Inconsistent messages and unpredictable behavior will cause employees to feel that they can’t depend on a leader to make fair and honest choices of action in difficult situations.

They get their hands dirty
There are few better ways for a leader to build trust and respect than rolling up their sleeves and jumping down into the trenches with the employees. Showing that they aren’t afraid to step out on the front line and get their hands dirty creates a bond through shared experience and reminds workers that they’ve been there and have personally walked a few miles in their shoes.

Confidence in their decisions
Mental fortitude and resoluteness create confidence among employees. Wishy-washy decision making and uncertainty when the going gets tough causes doubt, and when the team isn’t fully behind their leader, a breakdown in communication and productivity is sure to follow.

They share their wisdom
As iron sharpens iron, one person sharpens another—leaders who give willingly of their time and expertise to build up the next generation earn trust and respect from the people they lead. Not only do they set the standard for future leadership, they also leave behind a legacy worth celebrating.

Workforce productivity and success hinges largely on examples set by the people at the top. Building trust doesn’t happen overnight, but the leaders who invest the time to foster a positive working environment based on mutual respect will be rewarded with employees who are more engaged and loyal to their company.

Does your  boss (or past boss) have any of these qualities? If not, how does that affect your productivity ? Let us know in the comments below!

Associate Spotlight: Frantz Cameau

Frantz Cameau AOY 2016Movin’ On Up takes pride in recognizing outstanding Express Employment Professionals associates who’ve been acknowledged by one of our Express offices. Every associate we put to work has a story to tell, and we want to celebrate the accomplishments of the individuals who come to work for us.

This month’s associate spotlight recognizes an associate who is always up for an assignment—Frantz Cameau from the Braintree, MA Express office.

Frantz was hired in October 2014 and has since then completed more than 20 short- and long-term assignments for the Braintree office. He was recently named the Associate of the Year for this location.

“He is our go-to associate because he is reliable, hardworking, and just a pleasure to work with,” said Maggie May Moran, the office’s Senior Staffing Consultant. “Frantz always has a smile on his face, is consistently grateful, and always happy to help whenever he can. He has referred many people who he not only helped find work, but also helps get to and from work, as he regularly provides transportation to assignments for his friends and family.

“Anytime we call Frantz, he is usually happy to accept any assignment available—even if that means driving from Brockton to Hyannis, which is more than 60 miles each way! He has a great attitude, is self-motivated, and works hard to provide for his family.”

Express is proud to have Frantz as an associate, and we appreciate his dedication to going above and beyond!

If you’re an Express associate or know an associate who would be a great candidate for our associate spotlight, let your Express office know. And, if you work with an Express associate you’d like to feature on Movin’ On Up, let us know in the comments section below.


U.S. National Staffing Employee Week: Thank You!

National Staffing Employee Week is Sept. 28 – Oct. 4 in the United States, and we want to show our appreciation for the millions of men and women who make up the temporary and contract workforce in the United States every week, and especially those who work for Express every year.

Whether you’re employed by a staffing firm or considering pursuing a new career path, use this week to take pride in the integral part you play in not only furthering your career, but also building a stronger economy. Express Employment Professionals salutes your hard work and dedication.

Movin’ On Up is brought to you by Express Employment Professionals.us_staffingweek_2015

Supreme Court Redefines Workplace Discrimination

USSupremeCourt_August2013_webTwo recent decisions by the U.S. Supreme Court have set a new precedent for future allegations of employment discrimination. According to USA Today, in a 5-4 decision, the Court ruled “that workplace discrimination can only be pinned on a supervisor who has the ability to hire and fire, rather than merely direct work assignments.” The New York Times expanded on this by highlighting the Court’s new definition of a supervisor as “someone authorized to take ‘tangible employment actions’ like hiring, firing, promoting, demoting, or reassigning employees to significantly different responsibilities.”

In another 5-4 decision, the Supreme Court sided with employers again when it came to illegal retaliation. As NPR explained, “the court said that those claiming to be the victims of illegal retaliation must show that the only reason for the action against them was that they reported some discriminatory action.”

These rulings mean from now on discrimination charges against co-workers or other employees will be looked at much more closely and compared against the Court’s new guidelines. And that has major implications for future lawsuits based on Title VII of the Civil Rights Act of 1964.

How This Could Affect You
As an employee, this ruling could impact you in several ways. If you believe you have suffered from workplace harassment or retaliation, it will now be more difficult to file suit for discrimination. It’s harder to file charges against your employer if the person harassing you is not a supervisor who fits the  Court’s definition, even if that employee has truly been verbally or physically harassing you. And, even if you are able to move forward with a lawsuit, the required burden of proof will be much heavier, making it more difficult to win the case.

In regards to retaliation, if you do file, you must show that the retaliation was the determinative factor for the negative action.

The particular cases on which the Court ruled involved a lawsuit between Ball State University and a kitchen worker, and a suit between the University of Texas Southwestern Medical Center and a doctor. These were not easy cases for the justices. It took seven months of consideration before they reached their decisions, and even now, some are calling for the decisions to be over-turned.

Associate Spotlight: Ashley Bensko

Ashley Express EmployeeMovin’ On Up takes pride in recognizing Express Employment Professionals associates who have been acknowledged by one of our offices as outstanding workers, and we want to give credit where credit is due. In 2012, Express helped more than 367,000 people find jobs, and each one of them has a story to tell.

Express wants to give credit to the accomplishments of those individuals who come to us for work. Without the skills and talents our associates provide to employers, Express wouldn’t be what it is today. Our newest associate spotlight is a great example of the kind of spirit and integrity Express demonstrates with everyone we work with.

In this month’s associate spotlight, we’re recognizing an associate who consistently maintains a positive attitude and strong character despite facing layoffs and downsizing. Her willingness to go above and beyond impressed her local Express office so much that she was named their Associate of the Month.

Ashley Bensko
After attending Southern Illinois University in Edwardsville, IL in 2010, Ashley Bensko faced the same struggle of finding a job that many college graduates faced during The Great Recession. Entry-level jobs were scarce, and most jobs required several years of experience that Ashley didn’t have. To get by, Ashley worked at the Building Blocks Day Care Center for more than two years.
In 2012, Ashley came to Express from a recommendation by a friend who was a manager of a local Wells Fargo bank. The manager used Express employees and knew Ashley could find better work through the Springfield, IL Express office.

After applying to Express, Ashley was assigned to operate wires and notes for the New Loan Reconciliation Dept. for Wells Fargo. Her determination and attitude impressed the bank staff, and within months, she also trained new hires on these functions.

Wells Fargo was very impressed by Ashley and constantly reported to Express about her courtesy and diligence when dealing with clients. Ashley took ownership of client’s problems and devoted herself to resolving their difficulties. Even after Ashley’s time with Wells Fargo, Express still received letters from bank customers praising her commitment to solving their issues and complaints.
“Ashley’s professionalism, initiative, energy level, flexibility, interpersonal skills, and knowledge rank among the very best,” said Kayla Edwards, director of client services for the Springfield Express office. “She has also demonstrated her ability to train others.”

We love hearing stories about the determination and quality work Express associates demonstrate every day.  Ashley is just one example of thousands of Express associates who achieve success through their strong talent and resolve. If you’re searching for a job, consider working with a staffing agency like Express. More and more employers are relying heavily on staffing companies to fill open positions before hiring them on as full-time employees.

If you’re an Express associate and know a fellow associate who would be a great candidate for our associate spotlight, let your Express office know. And if you have an Express associate you’d like to feature on Movin’ On Up, let us know in the comments below.

Hey! Stop Complaining About Former Employees!

complaining about ex employeeStarting a new job may take some time to get accustomed to. A common concern new employees can face is being compared to a previous hot-shot employee, but sometimes you can be compared to the opposite. You could find that you have trouble shaking others’ frustrations of a former employee who wasn’t favored or left on bad terms.

If you have siblings, you probably know all too well what it’s like to be compared to somebody else. The feeling can be even worse when it happens in the workplace. Here are some ways to handle a boss or co-worker complaining about the former, less than desired employee.

Let it Roll
If you’ve just started, let some of the comments roll off your back. You may have only had a few days to a few months to work at your company and you haven’t had much of a chance to make the job your own. It’s important to be patient and let your work do the talking before you make a big deal out of it.

You are trying to figure out your work environment as much as your work environment is trying to figure you out. Your new co-workers don’t have much to base a working relationship off of yet, so it’s easy for them to fall back on the familiar. Give it some time and strive to build strong working relationships with those around you.

Share Concerns Respectfully
If the months go by and you still hear constant complaints and stories about the former employee, it’s apparent that there could be a problem. Maybe it’s a signal that your manager has some significant holes in his or her interpersonal skills, or maybe it’s a clue that your co-workers are projecting burnout of their job onto the former employee. Either way, it might be the time to have a conversation with your manager.

Schedule some time with your leader or co-worker and address the issue, share how the comments make you feel like the ex-employee is still in the room. Stay calm and avoid getting emotional. Use specific quotes others have said and refrain from using inflammatory phrases like “You always…” or “You’re not being fair…”

Ask for Feedback
One of the best ways to separate yourself from the previous employee and add positive conversation among your peers is to ask for some direct feedback. Regularly asking for feedback takes the focus off the annoying ex-employee and puts a positive light onto you. Not only will it keep things positive toward you, but it will also make you become a better employee by getting feedback on what you’re doing right and what you need to do to improve. If you keep improving, it won’t be long before you make the job your own.

It’s easy to complain, especially when a former employee is gone. You may find yourself in that trap of everyone talking about the person you replaced and not on what you can contribute to the organization. That’s why you need to make a name for yourself by doing a good job first, then address the issue if it persists. What have you done to keep others from talking about former bad employees?

Associate Spotlight: Jomon Raju

Express Employment Professionals employs more than 335,000 workers in the United States and Canada each year, and they all have a story to tell. They represent a diverse group of workers with different skills, backgrounds, and traditions that have a global impact on the economy. Our associates come from all walks of life and hold with them true stories of inspiration.

As we continue our series highlighting Express’ associates, we look at an associate who chased after opportunity and found that dream in an unlikely situation. Sometimes you may not start where you expect, but a solid work ethic and determination can help you end up where you want to be.

Jomon Raju
Jomon graduated from college in 2010 with a computer sciences degree, but was having trouble finding a job in the IT field.  As time went on with little to no position openings, he needed some sort of income until he could find a job in his field. One day, Jomon was driving down the highway and saw a sign for the downtown Fort Worth, TX, Express office, advertising openings for call center positions.

He jumped on the opportunity, applied, and was initially placed in a warehouse position he worked for six months. While working there, his supervisor found out that Jomon had a computer sciences degree.  The supervisor contacted the vice president of IT to let him know about Jomon and his education.  The VP and his group set up an interview with Jamon and were very impressed by his hard work and dedication. Even though the IT group concluded that Jamon didn’t have experience in the particular application they work with, they decided to invest the time in training him.

With training from the IT department, Jamon’s hourly rate increased by nearly 300%!  He’s been working on the documentation of their processes and the IT department has been very pleased with his performance. They’re now training him on their applications in hopes of having him on their development team.

“I never thought I’d find an IT position by taking a warehouse job,” Jomon said.

Express takes pride in the accomplishments of those individuals who come to us for work. Without the skills and talents our associates provide to employers, Express wouldn’t be what it is today. If you’re an Express associate and know a fellow associate who would be a great candidate for our associate spotlight, let your Express office know. If you have an Express associate you’d like to feature on Movin’ On Up, let us know in the comments below.