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Associate Spotlight: Erin Wharton

By Jared Cole on Wednesday, February 8, 2012

When looking for a job, it’s easy to overlook the benefits of working for a staffing agency. In fact, companies like Express Employment Professionals can help change lives in the midst of economic uncertainty and provide job opportunities for some of the most hardworking individuals around.

Express takes pride in the accomplishments of those individuals who come to us for work. Without the skills and talents of our associates who provide what companies are looking for, Express wouldn’t be what it is today.

To help recognize outstanding associates and their dedication to Express and the companies they work for, we would like to showcase select associates each month on Movin’ On Up. It’s important to give credit where credit is due, and Express would like to share stories of our associates as an inspiration to you while you strive to achieve professional success.

Erin Wharton

Erin found her current job through the South Indianapolis office in Greenwood, Ind. She came to Express after a rough job search. She spent 14 years with a previous employer in a less-than-constructive work environment. She left in hopes of finding a better place to work, but ended up facing a fiercely competitive job market, sending countless résumés and submitting numerous job applications for weeks with no response.

Fearing the worst, she noticed a job posting for an administrative position through Express. She had no previous experience dealing with staffing companies like Express and was a little cautious about calling to apply, but ended up emailing her résumé and application anyway. Within a couple of days, she was called by Michelle Bright from the Greenwood office for an interview.

“During the phone call, Michelle made me feel comfortable, confident, and helped ease what little fear I had.” Erin said.

When Erin came to the Express office for an interview, her anxiety returned until she met someone in the waiting room who had been working for Express for a few years. The woman told Erin that Express was “great to work with,” and “you’re working with the best.” When Erin sat down for the interview with Express, she was almost immediately told that there was a perfect position for her. After interviewing with McAllister Power on a Friday morning, she was offered a job to start the next Monday.

“Working with Express was by far the best choice I have made. I have even referred people to them. You don’t know how good it feels to be happy, enjoy getting up in the morning and coming to work. I look forward to the next day and what it is going to bring. Every day is something new. The employees here at MacAllister are absolutely wonderful,” Erin said.

We’re excited to have Erin as a part of our Express family. If you haven’t already considered looking into working with a staffing agency like Express, give it a try. You could find the same success that Erin did.

“I owe my happiness and my life to Michelle for matching me with the perfect company. I give everyone at Express my sincere gratitude!”

The Boss That Binds: Building Trust With Your Manager

By Jared Cole on Tuesday, February 7, 2012

There are many reasons you could start working with a new boss. You’ve started a new job, and you’re ready to serve your new supervisor. Or maybe a few years into your job, the management shifts and you have to start working for a new team leader. Whatever the reason, there may be a situation where you want to start building trust with a manager.

Unfortunately, trust isn’t earned overnight. Building trust is like growing a flower. It takes time and attention to grow properly, and needs to have strong roots to keep it from toppling over. If just starting out, it can be difficult to find a place to start or know what to do. Take a deep breath and take a look at these three helpful hints to build trust with your boss.

Under Promise and Over Deliver

Too often, new employees are very eager to impress their supervisors by taking on extra responsibilities and tasks in a shorter amount of time. While it does showcase your enthusiasm and drive, you could also set yourself up for failure. If you want your boss to see your strengths and talents in the long run, make obtainable goals for yourself and aim to accomplish more.

When you strive to finish your projects early, you have the opportunity to let your manager review your final product. This way, your boss will see that you are taking an active interest in your manager’s opinions and have the ambition to create better work quality.

Be Open, Honest, and Ready

Your boss may have different managing styles; some are more hands-on while others are more inclined to delegate and expect occasional updates. No matter how your boss works, you should try to match their style. Set up a schedule of updates for your active supervisor. If you have a more hands-off manager, have your accomplishments, plans, and ideas ready for when your boss wants an update. If you’re not sure, try a scheduled 30-minute meeting with your supervisor every week or every other week to make sure you are up to date with each other.

It’s also important to explain challenges or mistakes you’ve made. Mistakes happen and a good manager will understand and work with you to get the job done. That kind of honesty can go a long way in building trust with your boss because you will be known for being honest when asking for feedback and opinions.

Go Beyond the Shift

Take some time to learn more about your boss on a casual basis. Learning more about your manager as a person can help develop a stronger rapport, which can help strengthen communication. By getting to know a manager on a more personal level, trust is built by connecting with their points of interest. Try going out to lunch a few times to get a glimpse of how your boss is outside of work and find out more about them. When the personal connection and trust has been built, ask for feedback during informal meetings. Developing relationships can create more trust with the relationship.

Building trust with your supervisor doesn’t have to be difficult, but it does take time and patience. Trust isn’t something that can be automatically granted. You have to earn it. If you follow these simple tips on how to build that trust, it can happen naturally, and you can become a better employee at the same time. What are some stories of how you and your boss have built trust?

Reader Surveys Workplace Relationships

Do you Love Your Job? Take Our Poll

By Jared Cole on Wednesday, February 1, 2012

It’s February, and Valentine’s Day is just around the corner. To help celebrate the holiday of love, we’d like to know how you would treat your employer on Valentine’s Day. Tell us in the poll below.

If you could give your employer a candy heart, what would it say?

At Work Cube Life The Daily Grind

Lunch Foods to Keep you Energized at Work

By Jared Cole on Monday, January 30, 2012

We’ve all been there – 2:30 p.m. rolls around and our eyelids feel like they weigh 50 pounds. We start yawning, then stretch and squirm at our work station to stay awake. The mid-day food drain can impact your productivity at work and can be frowned upon by co-workers if you’re constantly yawning at meetings.

It’s time to ditch the drowsy and embrace the energy at work. By changing a few habits during your lunch break, you can find the energy you need to last the day and work stronger than ever. Here are some fun food ideas to help you stay awake and avoid the urge to take a nap at your desk.

Why Am I So Sleepy?
After eating, your body is diverting blood flow for the digestive process. While this blood flow can energize you, the heavier, fattier foods cause sluggishness. Eating sugary foods greatly increases blood sugar levels, causing the pancreas to release insulin. This causes the body to change the insulin into several enzymes until it finally gets into the brain and is converted into serotonin, a neurotransmitter that makes you feel sleepy.

Like a Checkbook, Keep it Balanced
One of the best ways to keep yourself fueled throughout the day is to make sure your lunch is complete with carbohydrates and low-fat protein. The good kind of carbs come from fiber in foods like fruits and vegetables, nuts, beans, and whole grains.

One of the best ways to combine these foods is with the classic sandwich. You can combine whole-grain breads, wraps, or pitas with high protein foods like lean meats, such as turkey, chicken, tuna, cheese, or eggs. You can complete it with assorted greens, sprouts, onions, tomatoes, or cucumbers to help give you some extra long-lasting carbs to keep you energized.

Eating sandwiches every day may get boring and you might get back in the habit of eating out. To add some variety to your lunch, consider bringing leftovers from previous dinners. They are a great food to bring because you can control the calories and portions to ensure it will be healthy yet filling. It wouldn’t be hard to cook a little extra at nights and bring your black bean casserole, soup, or chili to work throughout the week.

Less is More
Many starchy and carb-loaded foods take time to expand in your stomach to tell your body that it’s full, which causes you to still feel hungry after eating. Big meals take more effort to digest, which works your body harder and results in less oxygen and nutrition reaching your brain.

Another way to keep your energy level up during work is to spread your meals into smaller portions throughout the day instead of a big meal at lunch. Eating frequent, healthy snacks will keep your metabolism going and help you feel energized. Foods like fruits provide long-lasting carbs full, leaving you feeling energetic hours after consumption. Eating fiber in granola and oatmeal can also help keep you from feeling hungry and give you a vigorous boost as the day continues.

You don’t have to struggle keeping tempo with your after-lunch work schedule. If you eat healthier, smaller portions, you can maintain a high level of energy while feeling full and content all day. What are some foods you like to eat at lunch that keep you going all day?

At Work Leadership Teamwork

Foolproof Conference Calls: 3 How To Tips

By Movin On' Up on Friday, January 27, 2012

If you’ve ever been asked to set up a conference call, you know first hand the anxiety that comes with meetings conducted this way. So many things can go wrong, from the phone conferencing system, or web conferencing software not working to attendees not calling in on time. Conference calls are normally necessary when a question is complex, a decision is trying to be reached, or an idea is being pitched, which can all be stressful conversations in person, without the added challenges conference calls can bring. Here are a few tips to take control of the situation, help you plan for the call, and conduct a successful meeting.

1. Plan in Advance

When it comes to setting up a conference call, don’t leave anything to chance. Before you set up the call make sure you understand what is expected. Some technical questions to ask are:

Will you need to be able to share a slideshow or your computer screen?
How many people will be on the line and will you need to be able to mute the lines?
Will the audio call and/or the visual presentation need to be recorded?
How long will the call take?

You’ll want to schedule the call like you would schedule a meeting, using your calendar software to make sure that everyone involved will be available. Resist the urge to send an email with the details, instead send a meeting request containing the conference call logistics to ensure that it will show up on the calendars of the attendees and not be lost in their email inboxes. Prior to sending the meeting request, confirm the phone number, access codes, and online presentation link so that all of the information is included in the initial meeting invite. Don’t make it difficult to find the log-in information by sending separate emails and meeting requests – communicate clearly in one message. Also, include an agenda or list of questions that will be addressed. Giving your attendees time to gather information they need prior to the call will help you achieve your objectives and have a better discussion on the call. Conference calls can be effective ways to clear up confusion and seek direction, as opposed to several email threads or discussion threads trying to seek a resolution, if people are prepared in advance for the conversation .

2. Rehearse

If several individuals on your team will be involved in a call to make a presentation to a client, make sure everyone knows in advance who will be taking the lead. As the initiator of the call, you are expected to start the discussion and ensure all necessary items are communicated and decided upon with the meeting time. Again, if several of you will be talking during the call its best to rehearse the presentation to make sure everything flows together and the transition among speakers is a smooth transition. It’s important to keep callers engaged and a smooth presentation is a good step in doing that. When a call seems disorganized and lacks an agenda attendees can start to tune out and focus on the work at their desk instead of engaging in the conversation.

3. Set Up in Advance

About 30 minutes prior to the call, confirm the phone number and access codes of the call and make sure that was the information sent in the meeting request. Check to make sure your conference call was set up for the right date, in the right time zone, and for a.m. or p.m. With some conference bridges, an error in one of those fields will block callers from dialing in. If you’re hosting the meeting in a conference room, make sure the web conferencing and phone conferencing lines are all in working order and turned on 15 minutes before the call begins. If you have to download any software for the call, make sure you’ve done that the day before the call on the machines you’ll be using. You’ll reduce the stress of your fellow participants if everything is flowing smoothly before the call even begins. Prior to the call beginning, make sure you know how to mute/unmute callers and how to record the presentation and/or audio portion. One last trick for success is to dial-in with the call participant information from your cell phone after you’ve activated the call to make sure everything is working correctly. Also, let a teammate that is not on the call know the log-in information so they can direct anyone who has misplaced the information how to join.

All of the time you’ve invested prior to the call will pay off in a successful call, saving you time in the long-run. And your participants will appreciate your respect for their time with your attention to detail in hosting a successful conference call.

By Rachel Rudisill

At Work The Daily Grind Workplace Safety

That Was Close! How Reporting Near Misses Can Keep you Safe

By Jared Cole on Monday, January 23, 2012

You know what you can do to protect yourself from and to prevent injuries, but there is an often overlooked threat that lurks behind the scenes at the workplace. There’s a high probability that it’s happened to you, but you don’t really think about the implications it can have on you and those working around you.

Ever have something fall off a shelf, a shirt caught on a piece of equipment, or your ladder narrowly misses a power line? To err is human. We all make mistakes from time to time, but incidents like those examples can not only put you in danger, but also endanger your co-workers down the line if not reported. It’s easy to shake-off near misses and chalk it up to good luck, but what was an avoided catastrophe now, might not be in the future. Here is some advice to help you learn the value of reporting near misses to your employer and what they mean to your safety.

No, Really. What is a Near Miss?

A near miss is an unintentional, unsafe occurrence that didn’t result in injury, fatality, or property damage, but had the potential to do so. These types of situations can happen at any time, no matter what field or industry you work in. Near misses often precede real accidents that can result in injury or death. Your employer won’t be aware of these potential threats on their own. It’s up to you to report these dangers to keep everyone safe.

It’s Your Early Warning System

Reporting near misses is one of the best ways to avoid serious injuries or even death in the workplace. The U.S. Bureau of Labor Statistics reported nearly 3.1 million nonfatal work-related injuries in the private sector, and according to the National Research Council, nearly 6,000 Americans die from workplace injures every year.

Making sure you inform your managers about near misses is a learning tool for you and your company. When near misses occur they can be regarded as early warnings that something is wrong somewhere in the system. You wouldn’t want to work in an environment that wasn’t as safe as possible, so be sure to inform your supervisors of any potential hazards before you or your co-workers are put in danger.

You’re Not Causing Problems

Many near misses go unreported because workers feel their supervisors don’t appreciate having to stop what they are doing to investigate the issue. It may feel like management doesn’t encourage these kinds of reports and it’s just a hassle, but you and your co-workers safety and security should be the biggest priority at work. Don’t ever feel like reporting a near miss would be a distraction, inconvenience, or annoyance.

When reporting near misses, you’re showing initiative. You are keeping your colleagues and employer in mind by saving money and time when avoiding accidents. This type of investment in your company is what management looks for when promoting their workers. If your employer has a weak or non-existent near miss reporting policy, showcase your leadership skills by working with them to create an improved system.

Don’t wait for the accident to happen before letting your supervisors know about it. It could be your life on the line. What are some ways you’ve stepped up to promote a safe work place?

At Work Leadership Teamwork

Find the Confidence to Speak up in a Meeting

By Jared Cole on Monday, January 16, 2012

The famous author Mark Twain once said, “It’s better to keep your mouth shut and appear stupid than to open it and remove all doubt.” For many, it’s this mentality that keeps talented workers from expressing their ideas and experiences during meetings at work. No matter what your reason for staying quiet in a meeting, it’s important for you to have your voice heard.

Not only is your employer losing a valuable insight or idea, but you are also slowing your career path and putting your eligibility for leadership in question. Even if you don’t have experience working in meetings, here are some ways to find the inner courage to speak up at meetings and make your presence known.

Rhyme and Reason

There may not be an “I” in the word “team,” but each individual in the meeting is there for a reason. You have been invited to a meeting because of some talent, skill, or knowledge you possess. Before you start thinking of excuses in your head of why you shouldn’t speak up, remember that you are supposed to be there, and the chairperson wouldn’t have included you if your abilities weren’t necessary. If you aren’t sure, ask your manager or the meeting organizer why you are being involved. This will help you get a better understanding so you can develop a strategy before attending.

Prepare to be an Expert

Unless your meeting is impromptu or short-notice, you’ll have time to prepare. You’ll be much more likely to participate if you have a strong understanding of the material being discussed or the topic at hand. Take 10 minutes out of your day to research what is being discussed, write down any ideas or solutions you come up with, and any information that supports your points. If you’re unsure about the material you came up with, present the information to your manager to see if you are on the right track. Even if what you have doesn’t address the point of the meeting, your manager will be impressed by your initiative and drive.

This Little Light of Mine

If you hide yourself in the farthest, darkest place in the meeting room, you’ll be more likely to stay quiet. If possible, sit in the front of the meeting area where you’ll get the most people looking in your direction. If meeting at a table or circular room, try sitting next to the chairperson or organizer for the group. The more you’re in front of the action, the more likely you’ll be involved with the action. If you don’t think that will be enough, tell a manager or meeting leader to keep you in mind and ask you questions throughout the meeting to better your chances of having your opinions heard.

Don’t Abandon Ship

You’re prepped, you’re in the spotlight, and now you have to remember one important tip: stand your ground. Don’t back down at the first sign of challenge. Many individuals who usually dominate meetings have an “iron sharpens iron” mentality, and they could challenge your idea to make it better. It’s not a personal attack on you. If you have your research ready, you should be able to explain your point clearly and easily. Someone could bring up a point that you didn’t expect, but don’t get nervous. Explore those counterpoints and ask questions. Even though you might have to go back to the drawing board, your peers and managers will note the initiative you took, positioning you for leadership roles as you gain more experience and keep bringing ideas to the table.

Meetings don’t have to be scary if you don’t let them intimidate you. Use your best judgment and if you honestly feel like you can’t contribute or it’s a waste of time, it’s ok to consider walking away. But if you want to make a good impression and have your hard work and ideas help your employer move forward, you can now position yourself to let your voice be heard. What have you done to prepare yourself to speak up during an important meeting?